Hybrid Remote Insurance Consumer Analyst II

Insurance; Pennsylvania; Hybrid; USD 45,000 - 57,000; Full time

Job summary

The North Carolina Department of Insurance seeks an Insurance Consumer Analyst II to investigate and resolve consumer complaints in property and casualty insurance. The role supports regulatory integrity and communicates with consumers, insurers, and attorneys to ensure compliant actions.

You will manage a caseload of varying complexity, review statutes and policy language, and prepare concise regulatory responses. A hybrid/remote work option is available, with routine office presence expected.

Qualifications

• Knowledge, Skills and Abilities/Management Preferences: Property & casualty insurance experience; strong analytical and critical thinking; ability to investigate and resolve complex complaints.
• Excellent written communication for regulatory responses, reports, and correspondence.
• Ability to apply policy language and laws to analyze complaints and determine actions.

Responsibilities

• Investigate, analyze, and resolve consumer complaints in property and casualty insurance.
• Serve as regulatory liaison between the Department and consumers, insurers, and attorneys.
• Document findings clearly and respond with determinations supported by law and policy.
• Manage a caseload of moderate to complex complaints and maintain coordination with teams.

Skills

Property & Casualty insurance

Underwriting

Claims

Policyholder services

Analytical skills

Written communication

Education

Bachelor's degree in business or economics

Job description

The North Carolina Department of Insurance seeks an Insurance Consumer Analyst II to investigate and resolve consumer complaints in property and casualty insurance. The role supports regulatory integrity and communicates with consumers, insurers, and attorneys to ensure compliant actions.

You will manage a caseload of varying complexity, review statutes and policy language, and prepare concise regulatory responses. A hybrid/remote work option is available, with routine office presence expected.