Hybrid Insurance Consumer Analyst II: Investigate & Protect

North Carolina Association of Official Court Reporters; North Carolina; Hybrid; USD 45,000 - 57,000; Full time

Job summary

North Carolina Department of Insurance is seeking an Insurance Consumer Analyst II in Wake County, NC. The role involves conducting investigations of consumer complaints in property and casualty insurance, serving as regulatory liaison, and independently managing a caseload in a hybrid work arrangement with up to one remote day per week.

The position requires a bachelor’s degree in business or economics (or equivalent) and two years of related insurance experience, with strong analytical skills

Qualifications

• Property & Casualty insurance experience required.
• Strong analytical and critical-thinking skills.
• Excellent written communication skills for correspondence and regulatory responses.
• Ability to apply policy language, laws, and regulations to analyze complaints.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Conduct professional investigative and analytical work to resolve consumer complaints.
• Regulatory liaison between the Department and consumers, insurers, attorneys and stakeholders.
• Manage a caseload of moderate to complex property and casualty complaints.
• Communicate with complainants and insurers, evaluate responses, and issue determinations.
• Monitor broader trends and regulatory issues and support special projects.

Skills

P&C experience

Analytical thinking

Written communication

Policy language application

Organizational skills

Education

Bachelor's degree in business or economics

Two years of insurance experience

Job description

North Carolina Department of Insurance is seeking an Insurance Consumer Analyst II in Wake County, NC. The role involves conducting investigations of consumer complaints in property and casualty insurance, serving as regulatory liaison, and independently managing a caseload in a hybrid work arrangement with up to one remote day per week.

The position requires a bachelor’s degree in business or economics (or equivalent) and two years of related insurance experience, with strong analytical skills