Insurance Regulatory Analyst I

Insurance; North Carolina; Hybrid; USD 61,000 - 65,000; Full time

Job summary

The North Carolina Department of Insurance is seeking an Insurance Regulatory Analyst I (NS) to provide technical expertise and regulatory oversight within the Agent Services Division. The role involves researching, analyzing, and responding to complaints from licensees and the public, interpreting state statutes, and coordinating with other agencies.

This hybrid position offers a balance of office work and remote days, supporting investigations, licensing actions, and customer service

Qualifications

• Bachelor's degree in business or economics or a related program from an appropriately accredited institution and three years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of education and experience.
• Thorough knowledge of the insurance industry.
• Ability to read and understand policies, including but not limited to life, health and auto.
• Excellent customer service skills.
• Detailed knowledge regarding statutes and administrative codes that regulate insurance agents, agencies, adjusters and public adjusters.
• Working knowledge of agent licensing requirements.
• Ability to interpret and analyze federal and state statutes relating to all regulated individuals and entities.

Responsibilities

• Investigate complaints by gathering relevant facts and applying applicable statutes and rules.
• Communicate promptly with licensees and complainants and provide timely written responses.
• Manage inquiry calls, document case information accurately, and maintain required system entries.
• Deliver high-quality customer service across phone, email, written, and in-person inquiries.
• Provide accurate information on policies, licensing requirements, statutes, and regulations.
• Meet response-time standards, elevate issues appropriately, and assist with special projects.
• Recommend regulatory actions, prepare case materials, and support administrative hearings.
• Process settlement agreements and disciplinary actions in accordance with required timelines.

Skills

Insurance knowledge

Policy interpretation

Customer service

Statutes & codes

Licensing requirements

Regulatory action awareness

Deadline-driven

Independent judgment

Education

Bachelor's degree in business or economics

Tools

NIPR

NAIC

iSite

Job description

Agency Dept of Insurance Division Administration Job Classification Title Insurance Regulatory Analyst I (NS) Position Number 60013514 Grade NC17

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Position Number: 60013514 Salary Recruitment Range: $60,881 - $65,000 Salary Grade: NC17 The posting will close at 11:59 p.m. the night before the closing date. ****This is an Anticipated Vacancy This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Primary Purpose of the Position

The primary purpose of this position is to provide technical expertise and regulatory oversight within the Agent Services Division of the North Carolina Department of Insurance. The Complaint Analyst researches, analyzes, documents, and responds to complaints and inquiries from insurance companies, licensees, and the public involving insurance-related matters, collection agencies, premium finance companies, and motor clubs. This position evaluates information, interprets applicable North Carolina General Statutes and administrative rules, and determines appropriate responses and corrective actions to ensure compliance with state laws and regulations. The Complaint Analyst is responsible for investigating potential violations, reviewing supporting documentation, monitoring licensee compliance, and recommending or initiating appropriate regulatory action when necessary. This includes coordinating with licensees, complainants, internal divisions, other state agencies, and the Attorney General’s Office on matters that may result in administrative hearings, voluntary settlement agreements, license suspensions, revocations, or referrals for further investigation. The position also provides technical guidance on complex licensing and regulatory matters, supports division operations and customer service initiatives, and participates in special projects as needed. The successful candidate must exercise independent judgment, maintain accurate case records, communicate findings clearly and professionally, and ensure that complaints and regulatory matters are handled accurately, promptly, and in accordance with established policies, procedures, and performance standards.

Responsibilities

• Investigate complaints by gathering relevant facts and applying applicable statutes and rules.
• Communicate promptly with licensees and complainants and provide timely written responses.
• Manage inquiry calls, document case information accurately, and maintain required system entries.
• Deliver high-quality customer service across phone, email, written, and in-person inquiries.
• Provide accurate information on policies, licensing requirements, statutes, and regulations.
• Meet response-time standards, elevate issues appropriately, and assist with special projects.
• Recommend regulatory actions, prepare case materials, and support administrative hearings.
• Process settlement agreements and disciplinary actions in accordance with required timelines.
• Participate in cross-divisional projects and complex cases.
• Respond to complex licensing inquiries from internal and external customers.
• Support task forces and special projects; assist supervisors with quality reviews.
• Follow all State, Department, and Division policies, including documentation and reporting requirements.
• Maintain accurate case records, track progress, and ensure proper filing of regulatory actions.
• Adhere to timekeeping, communication, and administrative protocols.

Knowledge, Skills and Abilities/Management Preferences

• Thorough knowledge of the insurance industry.
• Ability to read and understand policies, including but not limited to life, health and auto.
• Excellent customer service skills.
• Detailed knowledge regarding statutes and administrative codes that regulate insurance agents, agencies, adjusters and public adjusters.
• Working knowledge of agent licensing requirements.
• Ability to prioritize tasks and meet deadlines.
• Working knowledge of the North Carolina Administrative Codes and the North Carolina General Statutes under Chapter 58.
• Ability to interpret and analyze federal and state statutes relating to all regulated individuals and entities.
• Ability to meet deadlines and key performance criteria outlined by management.

Experience working with NIPR, NAIC, and iSite.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in business or economics or a related program from an appropriately accredited institution and three years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of education and experience.

Benefits of NC State Employment

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 annual paid holidays.
• North Carolina State Health Plan administered by Aetna.
• Supplemental benefits, including Flexible Spending Accounts, Accident Insurance, Cancer and Specified Disease Insurance, Critical Illness Insurance, Dental Insurance, and Vision Insurance.
• North Carolina State Retirement System (TSERS).
• WeSave employee discounts.

Why Work for NC?

NC OSHR: Benefits Supplemental and Contact Information

EEO Statement

The Department of Insurance is an Equal Employment Opportunity employer and uses a merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals. Academic degrees must be from appropriately accredited institutions and will be verified. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) may be eligible to submit paper applications by mail or fax. Applicants seeking Veterans' Preference under N.C.G.S. § 126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting.