Hybrid Insurance Consumer Investigator (P&C)

State of North Carolina; Northampton (MA); Hybrid; USD 45,000 - 57,000; Full time

Benefits offered by this job

Hybrid telework option

Job summary

The North Carolina Department of Insurance is seeking an Insurance Consumer Analyst II to investigate and resolve consumer complaints related to property and casualty insurance. This role serves as a regulatory liaison among consumers, insurers, attorneys, and the department, ensuring actions comply with laws and policy provisions.

The Analyst II will independently manage a moderate to complex caseload across multiple lines of insurance, review insurer responses, and document findings clearly.

Qualifications

• Bachelor’s degree in business or economics.
• Two years of experience in insurance underwriting, claims, or policyholder service.
• Equivalent combination of education and experience accepted.

Responsibilities

• Investigate and resolve consumer complaints involving property and casualty insurance.
• Serve as regulatory liaison between the Department of Insurance, consumers, insurers, attorneys, and other stakeholders.
• Manage a caseload of moderate to complex complaints across property and casualty lines.
• Review complaints and insurer practices for compliance with laws, administrative rules, and policy provisions.
• Document regulatory findings clearly and concisely.
• Monitor regulatory trends and participate in special projects as needed.

Skills

Property & Casualty

Analytical skills

Written communication

Regulatory knowledge

Time management

Education

Bachelor’s degree in business or economics

Job description

The North Carolina Department of Insurance is seeking an Insurance Consumer Analyst II to investigate and resolve consumer complaints related to property and casualty insurance. This role serves as a regulatory liaison among consumers, insurers, attorneys, and the department, ensuring actions comply with laws and policy provisions.

The Analyst II will independently manage a moderate to complex caseload across multiple lines of insurance, review insurer responses, and document findings clearly.