Complaint Resolution Specialist

PEG Staffing & Recruiting; Missouri; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A financial services firm is seeking a Complaint Resolution Specialist in St. Louis, MO, to assist during tax season with managing a peak in client legal complaints. This role requires a bachelor's degree and a minimum of 3 years of relevant experience in handling or investigating legal complaints. The position emphasizes strong analytical abilities, regulatory awareness, and collaboration. The contract is for six months, with responsibilities including drafting responses, analyzing complaint trends, and ensuring compliance with regulatory standards.

Qualifications

• Bachelor’s degree required (finance, accounting, or related field preferred).
• Minimum of 3 years of relevant professional experience.
• Experience handling or investigating legal or regulatory complaints.

Responsibilities

• Review and investigate client legal complaints and prepare well-reasoned written responses.
• Analyze complaint activity to identify trends and emerging risk indicators.
• Draft and submit language for regulatory filings and disclosures.

Skills

Strong analytical judgment

Regulatory awareness

Collaborative, service-oriented approach

Excellent written and verbal communication skills

Strong organizational skills

Ability to manage competing priorities

Sound judgment when assessing risk

Education

Bachelor’s degree

Juris Doctor (preferred)

Job description

Location: St. Louis, MO (Hybrid)

Position Overview

PEG’s financial services client is seeking a Complaint Resolution Specialist to provide additional support during a period of increased workload. This role is responsible for reviewing, investigating, and resolving client legal complaints while ensuring regulatory obligations are met. The ideal candidate brings strong analytical judgment, regulatory awareness, and a collaborative, service-oriented approach.

Team & Department Impact

This position sits within a group responsible for managing client legal complaints that may involve the firm, financial advisors, or branch office operations. The team ensures complaints are thoroughly evaluated, accurately documented, and appropriately reported to regulators to support compliance and risk management efforts.

You will work closely with a multidisciplinary team that includes investigators, attorneys, data analysts, and operational partners in an environment that values teamwork, professionalism, and shared accountability.

Why This Role Exists

Complaint volume peaks during tax season, creating the need for additional short-term support. This six-month contract role is designed to help the team manage workload demands while maintaining high standards of accuracy, responsiveness, and client service.

Key Responsibilities

• Review and investigate client legal complaints and prepare well-reasoned written responses
• Analyze complaint activity to identify trends and emerging risk indicators
• Draft and submit language for regulatory filings and disclosures
• Ensure all complaint handling aligns with applicable regulatory standards
• Assist with regulatory inquiries, examinations, arbitrations, litigation matters, and settlements
• Partner with attorneys, analysts, and fellow specialists to resolve matters efficiently

Required Qualifications

• Bachelor’s degree required (finance, accounting, or related field preferred)
• Minimum of 3 years of relevant professional experience
• Experience handling or investigating legal or regulatory complaints
• Familiarity with regulatory requirements within a financial services environment
• Strong analytical and problem-solving capabilities
• Ability to exercise sound judgment when assessing risk
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage competing priorities
• Comfortable working independently while taking direction as needed

Preferred Qualifications

• Juris Doctor
• Experience with data analysis, trend reporting, or statistical review
• Prior experience in the financial services or securities industry

What Will Help You Succeed

• A client-focused, service-driven mindset when resolving complaints
• Genuine investigative curiosity and attention to detail
• Strong appreciation for collaboration, teamwork, and shared success
• Flexibility and willingness to support the team wherever needed