Regulated B2B Service Delivery Specialist

T-Mobile; Herndon (VA); On-site; USD 53,000 - 95,000; Full time

Job summary

T-Mobile is seeking a Service Delivery Specialist to execute B2B service deliveries for public-sector and regulated customers, including SMB, ensuring governance and compliant deployment. You will manage deployments, document processes, and collaborate with Operations, Network, Engineering, Security, and Compliance teams.

Ideal candidates have 0-3 years of experience in managing B2B service delivery projects, strong attention to detail, and knowledge of telecommunications in regulated

Qualifications

• Associate's Degree in IT, Telecommunications or related field (Preferred)
• Bachelor's Degree in IT, Telecommunications or related field (Preferred)
• 0-3 years' experience in managing B2B service delivery projects for public-sector or regulated customers (Required)
• 0-3 years' experience coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance (Required)
• 0-3 years' experience maintaining accurate documentation and operational discipline in telecom/tech environments (Required)

Responsibilities

• Manages the deployment and activation of telecommunications products and services for public-sector and regulated customers, as well as SMB customers, ensuring timely and accurate execution.
• Ensures strict adherence to governance and compliance requirements throughout all service delivery activities
• Maintains accurate documentation and operational discipline during service delivery processes
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth service transitions
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment
• Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments
• Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations

Skills

Attention To Detail

Regulatory Compliance

Telecommunications

Cross Functional Coordination

Problem Solving

Process Improvement

Communication

Organization

Customer Service

Education

Associate's Degree Information Technology Telecommunications or Related Field

Bachelor's Degree Information Technology Telecommunications or Related Field

Tools

Documentation Tools

Job description

T-Mobile is seeking a Service Delivery Specialist to execute B2B service deliveries for public-sector and regulated customers, including SMB, ensuring governance and compliant deployment. You will manage deployments, document processes, and collaborate with Operations, Network, Engineering, Security, and Compliance teams.

Ideal candidates have 0-3 years of experience in managing B2B service delivery projects, strong attention to detail, and knowledge of telecommunications in regulated