B2B Service Delivery Specialist — Regulated Markets

T-MOBILE USA, Inc.; Herndon (VA); On-site; USD 53,000 - 105,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Service Delivery Specialist to manage deployment and activation of telecommunications products for public-sector, regulated customers, and SMBs.

You will ensure compliance, maintain documentation, and coordinate across Operations, Network, Engineering, Security, and Compliance teams to enable smooth service transitions. Ideal candidates will have 0-3 years in B2B service delivery and strong focus on governance, documentation, and process adherence in regulated

Qualifications

• Regulatory compliance knowledge for public-sector and regulated customers.
• Telecommunications products, services, and deployment processes in regulated environments.
• Excellent documentation and operational discipline.
• Ability to coordinate cross-functional teams (Operations, Network, Engineering, Security, Compliance).
• Strong problem-solving to safeguard service quality and regulatory alignment.
• Adherence to service delivery processes and protocols.
• Clear written and verbal communication with internal and external stakeholders.
• Ability to manage multiple deployments with discipline.
• Focus on delivering reliable customer experience in regulated environments.

Responsibilities

• Manages deployment and activation for public-sector, regulated, and SMB customers with timely and accurate execution.
• Ensures governance and compliance requirements are followed throughout service delivery.
• Maintains accurate documentation and operational discipline during service delivery processes.
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams for smooth transitions.
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment.
• Suggests process improvements to enhance service reliability in regulated environments.
• Monitors service delivery performance metrics to meet standards and customer expectations.

Skills

Regulatory Compliance

Telecommunications Knowledge

Attention To Detail

Cross Functional Relationships

Problem Solving

Process Improvement

Communication

Organization

Customer Service

Education

Associate's Degree Information Technology, Telecommunications, or Related Field (Preferred)

Bachelor's Degree Information Technology, Telecommunications, or Related Field (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Service Delivery Specialist to manage deployment and activation of telecommunications products for public-sector, regulated customers, and SMBs.

You will ensure compliance, maintain documentation, and coordinate across Operations, Network, Engineering, Security, and Compliance teams to enable smooth service transitions. Ideal candidates will have 0-3 years in B2B service delivery and strong focus on governance, documentation, and process adherence in regulated