Public Sector Service Delivery Lead

T-Mobile; Edina (MN); On-site; USD 84,000 - 152,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Paid time off

Job summary

T-Mobile in the United States seeks a Service Delivery Manager – GOV to oversee public-sector and regulated B2B service deliveries, ensuring compliance, policy alignment, and risk management across deployments. Primary customer contact for status updates will coordinate with internal teams to maintain delivery integrity.

This role emphasizes cross-functional coordination, service reliability, and timely transitions to support teams, contributing to a trusted, high-quality service delivery

Qualifications

• Regulatory compliance knowledge for public-sector/regulatory B2B service delivery.
• Experience managing deployment/activation activities in regulated environments.
• Strong cross-functional coordination and customer communication skills.

Responsibilities

• Oversee disciplined execution of public-sector and regulated B2B service deliveries in line with policy and contracts.
• Manage deployment and activation activities ensuring timely, compliant implementation.
• Coordinate cross-functional teams to handle risk, escalations, and delivery issues.
• Act as primary contact for customers and oversight stakeholders; communicate status updates.

Skills

Regulatory Compliance

Project Management

Risk Management

Cross Functional Relationships

Customer Service

Communication

Attention To Detail

Process Improvement

Strategic Thinking

Education

Bachelor's Degree

Master's/Advanced Degree

Job description

T-Mobile in the United States seeks a Service Delivery Manager – GOV to oversee public-sector and regulated B2B service deliveries, ensuring compliance, policy alignment, and risk management across deployments. Primary customer contact for status updates will coordinate with internal teams to maintain delivery integrity.

This role emphasizes cross-functional coordination, service reliability, and timely transitions to support teams, contributing to a trusted, high-quality service delivery