Registry & Customer Service Officer

West Lothian Council current; Michigan; Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

West Lothian Council is seeking a Customer Service Officer (Assistant Registrar) at West Lothian Civic Centre. The role is 36 hours per week, 52.14 weeks per year, and permanent, delivering a professional registration service for births, deaths, marriages and civil partnerships, and supporting citizenship ceremonies.

You will handle sensitive information with discretion, provide excellent customer service, and work as part of a dedicated Registration Team to ensure accurate records and

Qualifications

• Proven ability to communicate clearly with diverse members of the public.
• Strong interpersonal skills and customer-focused approach.
• Excellent attention to detail and accuracy in handling records.

Responsabilités

• Support the delivery of statutory registration services.
• Provide empathetic, customer-focused assistance to the public.
• Maintain accurate records and ensure compliance with relevant legislation.

Connaissances

Communication

Interpersonal skills

Attention to detail

Empathy

Teamwork

Description du poste

West Lothian Council is seeking a Customer Service Officer (Assistant Registrar) at West Lothian Civic Centre. The role is 36 hours per week, 52.14 weeks per year, and permanent, delivering a professional registration service for births, deaths, marriages and civil partnerships, and supporting citizenship ceremonies.

You will handle sensitive information with discretion, provide excellent customer service, and work as part of a dedicated Registration Team to ensure accurate records and