Administration Assistant, West Lothian Civic Centre, 510.17 - WEL10939

West Lothian Council current; Michigan; On-site; USD 15,000 - 19,000; Part time

Job summary

West Lothian Civic Centre is recruiting an Administration Assistant to join the Access2Employment team within Economic Development. 23 hours per week, fixed term until 31 March 2027, providing support to deliver employability services.

You will act as first point of contact for clients, manage records, arrange appointments, support events, and help maintain databases with accuracy, while delivering a welcoming professional service.

Qualifications

• Experience in a busy administrative or customer service environment.
• Excellent IT skills and ability to manage workload.
• Experience with databases or client management systems desirable.

Responsibilities

• Provide administrative and client-facing support to the Access2Employment service.
• Act as initial point of contact for clients and allocate to appropriate service.
• Maintain accurate client records and databases; arrange appointments.
• Support training and events and assist with data collection of performance information.

Skills

Organised

Customer service

IT skills

Documentation

Teamwork

Tools

Databases

Job description

Administration Assistant, West Lothian Civic Centre, 510.17 - WEL10939

23 hours per week, 52.14 weeks per year, Fixed Term until 31 March 2027

Are you organised, approachable and committed to providing excellent customer service? Do you enjoy working in a busy environment where you can make a positive contribution to supporting people into employment, training and education?

Access2Employment is looking for an enthusiastic and motivated Administrative Assistant to join our team within Economic Development.

You will provide a range of administrative and client-facing support to the Access2Employment service, helping to ensure the smooth and effective delivery of employability provision across West Lothian. A key part of the role will be acting as an initial point of contact for clients, responding to enquiries and supporting the allocation of clients to the most appropriate service or programme based on their needs.

You will also provide administrative support to professional staff, including maintaining accurate client records and databases, arranging appointments, supporting training and events, preparing information and assisting with the collection and recording of performance information.

The successful candidate will have experience of working in a busy administrative or customer service environment, excellent communication and interpersonal skills, good IT skills and the ability to organise and prioritise their workload. You will be able to work effectively as part of a team while also managing your own responsibilities and providing a professional and welcoming service to clients and colleagues.

Experience of working with databases, client management systems or within an employability or public sector environment would be desirable, although full support will be provided to enable the successful candidate to develop their knowledge of our services and systems.

This is an exciting opportunity to join a service that supports people across West Lothian to overcome barriers, develop their skills and progress towards employment, education and training.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.