ER Registration Specialist: Fast, Friendly Patient Access

Community Health Systems; Crestview (FL); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

Community Health Systems is seeking a Registrar to support patient care by accurately capturing demographic and insurance information both in person and by phone. The role schedules procedures, secures authorizations, and maintains organized patient records while delivering excellent customer service.

The Registrar will verify insurance eligibility, obtain correct health insurance details, and pre-register patients.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role required.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Interpersonal skills

Customer service

Attention to detail

Data entry

Tools

Registration systems

Insurance verification tools

Job description

Community Health Systems is seeking a Registrar to support patient care by accurately capturing demographic and insurance information both in person and by phone. The role schedules procedures, secures authorizations, and maintains organized patient records while delivering excellent customer service.

The Registrar will verify insurance eligibility, obtain correct health insurance details, and pre-register patients.