Patient Access & Registration Specialist

Community Health Systems; Crestview (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Community Health Systems in Crestview, FL is seeking a Registrar to accurately capture and verify patient demographics and insurance details, ensuring a smooth registration process. You will interact with patients in person and by phone, schedule procedures, and secure necessary authorizations while maintaining complete and organized patient records and delivering exceptional customer service.

Key duties include pre-registering patients, verifying eligibility using registration systems,

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role required.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Healthcare registration

Customer service

Data entry accuracy

Interpersonal skills

Tools

Registration systems

Insurance verification tools

Job description

Community Health Systems in Crestview, FL is seeking a Registrar to accurately capture and verify patient demographics and insurance details, ensuring a smooth registration process. You will interact with patients in person and by phone, schedule procedures, and secure necessary authorizations while maintaining complete and organized patient records and delivering exceptional customer service.

Key duties include pre-registering patients, verifying eligibility using registration systems,