Registration Specialist I-Float

Indiana University Health System; Indianapolis (IN); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Indiana University Health System is seeking a Float Registration Specialist to support outpatient clinics by ensuring smooth patient flow and accurate registration processes.

The role offers onboarding with Cerner training and shadowing with other registration float employees to learn multiple office workflows, with initial onsite training and the chance to work independently within 3 months.

Qualifications

• High School Diploma or GED required.
• Healthcare setting experience preferred.
• Able to learn medical terminology and coding basics.

Responsibilities

• Facilitate patient flow from entry to destination in a timely, professional manner.
• Obtain and verify financial and demographic information for accurate billing and clinical outcomes.
• Schedule appointments and procedures.
• Interview patients for medical information and explain charges and policies; validate and enter charges into systems; collect payments.
• Answer incoming calls and direct patients and visitors appropriately.

Skills

Customer Service

Team Player

Positive Attitude

Compassion

Healthcare experience

Education

High School Diploma/GED

Tools

MS Office

Job description

Schedule

Monday–Friday, 8:00 AM – 4:30 PM

Location

Outpatient Offices (must be flexible to work in multiple locations)

About the Role

We are seeking a Float Registration Specialist to support outpatient clinics by ensuring smooth patient flow and accurate registration processes. This role is ideal for someone who thrives in a dynamic environment and enjoys helping teams where needed. Onboarding includes Cerner training and shadowing with other registration float employees to learn multiple office workflows.

Key Responsibilities

• Facilitate patient flow from entry to destination in a timely, professional manner
• Obtain and verify financial and demographic information for accurate billing and clinical outcomes
• Schedule appointments and procedures
• Interview patients for medical information and explain charges and policiesValidate and enter charges into appropriate systems; collect necessary payments
• Answer incoming calls and direct patients and visitors appropriately

Top Skills Needed for Success

• Customer Service
• Team Player
• Positive Attitude
• Compassion
• Healthcare experience

Culture

This role supports short-staffed clinics, requiring flexibility and adaptability.

Training & Success

• Initial training onsite with experienced team members
• Expected to work independently within 3 months

Qualifications

• High School Diploma/GED required
• Prefer relevant experience in a healthcare setting
• Ability to learn and retain medical coding (ICD-10, CPT) preferred
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
• Basic proficiency in MS Office (Word, PowerPoint, Excel)