Registration Specialist - River Valley and Float (part-time)

Sauk Prairie Healthcare, Inc.; Town of Spring Green (WI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive health and dental insurance options

Flexible paid time off

Retirement plan with employer match

Discounted fitness facility membership

Generous tuition reimbursement

Life and disability insurance

Free parking at facility

Job summary

Sauk Prairie Healthcare, Inc. seeks a Patient Services Representative to greet patients, register them for services, and handle communication needs. Responsibilities include verifying patient information and collecting payments during their visits.

The ideal candidate has customer service experience and a high school diploma. Benefits include health insurance options, paid time off, and 401k matching.

Qualifications

• 3-6 months previous customer service experience preferred.
• Requires Patient Access Specialist Certification within one year of employment.

Responsibilities

• Greets and directs all patients, visitors, and vendors.
• Verifies and enters patient demographic information accurately.
• Documents and reconciles payments collected at the end of the shift.

Skills

Customer service experience

Medical terminology

Cash handling

Education

High school diploma or equivalent

Job description

Position Specs

Title: Patient Services Representative

FTE: .75 (60 hours per 2‑week pay period)

Schedule: Mon 8:30am to 5:00pm; Wed 9:30am to 5:00pm; Thur 8:00am to 4:00pm; Fri 8:00am to 4:00pm

Holiday Rotation: None

Weekend Rotation: None

On Call Requirements: None

Float: Based in River Valley Clinic as primary location; will also need to float to Wisconsin Heights, Plain and Lodi Clinics

Position Summary

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting.

Position Technical Responsibilities

• Greets and directs all patients, visitors and vendors.
• Also maintains the visitor and vendor log.
• Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
• Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
• Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others.
• Collect copays, deductibles and any self‑pay balances, where permissible (cash, checks, credit card payments).
• Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
• Answer a multi‑line computer‑based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
• Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
• Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
• Other duties as assigned.

Position Requirements

• Education: Required: None; Preferred: High school diploma or equivalent.
• Experience: Required: None; Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired.
• Licenses and Registrations: Required: None; Preferred: None.
• Certification(s): Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer. Preferred: None.

Benefits Summary

• Competitive health and dental insurance options.
• Flexible paid time off to balance work and life.
• Retirement plan with immediate vesting and employer match.
• Discounted membership to our state‑of‑the‑art fitness facility.
• Generous tuition reimbursement.
• Employer provided life and disability insurance.
• Free parking at facility #IND101.