Registration Specialist I

Indiana University Health; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Indiana University Health in Indianapolis seeks an organized administrative professional to manage patient flow, schedule appointments, gather information for records, and explain charges and policies. The role emphasizes accuracy and customer service in a fast-paced hospital setting.

The position requires a High School Diploma/GED and 0-3+ years of experience, with proficiency in MS Office. IU Health offers a collaborative team environment and opportunities for growth within the system.

Qualifications

• High School Diploma or GED required.
• 0-3+ years of relevant administrative experience; experience in a matrix organization is a plus.
• Basic proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, accurate, and professional manner.
• Obtains information to generate accurate financial and demographic records for patients to ensure reimbursement and outcomes.
• Schedules appointments, interviews patients for medical information, explains charges and policies, and collects payments.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Team oriented

Self-starter

Adaptable to priorities

Education

High School Diploma/GED

Tools

MS Office

Job description

• Monday- rotation – 7:30-4:00, 8:00-4:30, or 9:30 – 6:00
• Wednesday- rotation 8-5:00, 9-6:00, or 10-7:00
• Tuesday/Thursday/Friday- 7:00-3:30
• Holidays: no

Overview

Schedule:

• Hours:
• Monday- rotation – 7:30-4:00, 8:00-4:30, or 9:30 – 6:00
• Wednesday- rotation 8-5:00, 9-6:00, or 10-7:00
• Tuesday/Thursday/Friday- 7:00-3:30
• Weekends: no
• Holidays: no

Location

• 20647 PCI C - Georgetown Family Med
• 6820 Parkdale Pl suite 212 Indy

Key Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills for Success

• Attention to detail
• Team focused
• Self-starter, coachable
• Ability to adjust to changing priorities

Qualifications

• High School Diploma/GED required.
• Requires 0-3+ years relevant experience; previous administrative experience preferred. Experience with matrix organization and complex work environment a plus.
• Requires basic proficiency in MS office (Word, PowerPoint, Excel)

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.