Registration Representative (Reg FT)

Community College of Allegheny County; Pennsylvania; On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health coverage

Time off with four-day summer week

403(b) retirement plan

Group life insurance

Disability benefits

FSAs

Educational support (tuition waivers)

Job summary

Community College of Allegheny County is seeking a detail‑oriented clerical specialist to support the registration department. You will provide front‑line customer service, answer inquiries, and help with enrollment and related transactions across CCAC campuses.

Responsibilities include processing registrations, waivers, and changes, maintaining student records in a secure system, and assisting with communications and reports. Regular hours apply with potential evenings during peak times.

Qualifications

• High school diploma or GED plus one year of office experience.
• Ability to provide courteous customer service and accurate information.
• Must be able to travel to all CCAC campuses within the system.

Responsibilities

• Provide quality customer service to internal and external customers.
• Welcome students in-person or virtually and assist with enrollment.
• Monitor inquiries via contact center, email and text and process transactions.
• Process course registrations, adds, drops, swaps and waitlists per policy.
• Enter changes and waivers from advisors or departments.
• Maintain student records and privacy per FERPA.
• Prepare correspondence, reports and meetings materials.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Clerical skills

Multi-tasking

Education

High school diploma or GED

Tools

Office equipment

Switchboard

College software

Job description

Employment Type:

Regular Full-Time

Department:

College

Campus:

College Wide

Salary Grade:

SEIU D - $17.86

Remote Work Option:

Fully In-Person (May be subject to change)

Additional Information:

Work Hours:

Standard College hours are Monday – Friday, 8:30 am – 4:30 pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.The position at North campus may include evening hours during peak registration times.

General Summary:

Performs a variety of general clerical duties for theregistration department, which includes providing customer service, preparationof correspondence and reports, screening telephone calls and visitors, filing,and scheduling.

Requirements:

Education and Experience:

High school diploma or GED plus one year of relevant experience gained from working in an office environment.

Certifications/Licensures:

N/A.

Skills/Abilities Requirements:

Should be able to tactfully and courteously answer questions and provide information. Knowledge as related to the specific needs of the department to perform responsibilities. Ability to travel to perform work duties at any campus or center location within the CCAC system. Must be able to operate various office equipment, including a personal computer, switchboard as needed, and appropriate College software packages or equivalent. Should possess good organizational, customer service, communication, interpersonal and clerical skills. Detail oriented, ability to multi-task meet deadlines and be a team player. Required to have regular and timely attendance.

Physical Requirements:

Must be able to work in a general office environment with the ability to sit for at least 2 hours without interruption.

Duties:

1. Provides quality customer service to both internal and external customers.
2. Welcome and serve students who visit campus in-person or virtual Welcome Center through drop-in or appointment methods.
3. Monitor and respond to student inquiries and requests received via contact center in a timely manner, by explaining processes and procedures, helping to make appointments, referral to appropriate personnel and processing transactions.
4. Monitor and respond to student inquiries and requests received by email and text message in a timely manner, by explaining processes and procedures, referral to appropriate personnel and processing transactions.
5. Process accurate course enrollment for students to include registrations, adds, drops, swaps, withdrawals and waitlists, according to college policies and procedures
6. Enter change-of-program and pre-requisite waivers received from advisors, department heads or other departments.
7. Monitor waitlists and respond to issues from faculty, advisors, staff and students
8. Update student demographic information for new and returning students to include address, phones, personal email, chosen name.
9. Facilitate the work process between Advising/Registration and the Registrar’s Office (duplicate IDs, registration exceptions, rebills, etc.)
10. Assist students with residency appeals, academic renewal, course substitutions, graduation applications, enrollment verifications and transcript requests.
11. Reviews queries and reports for accuracy; troubleshoot, research and correct student records identified through quality-control checks or other offices (financial aid, bursar, etc.)
12. Explain student rights and privacy associated with the Family Educational Rights and Privacy Act (FERPA) and assist students with their requests and process Privacy Requests and FERPA Release forms.
13. Maintain the security and storage of student registration records and other documents (electronic/paper), including the scanning and linking process for document imaging.
14. Prepares and processes correspondence, documents/forms, reports, minutes, surveys and other materials.
15. Maintains and orders supplies; receives, sorts and delivers mail.
16. Prepares bulk mailings and participates in clerical preparations and activities for meetings and various college events.
17. Assists with training temporary others; may assign the work of temporary part-time and work- study student employees.
18. Perform all duties in accordance with applicable laws, collective bargaining agreements, board policies and administrative regulations and directives.
19. Performs other clerical duties related to specific/unique needs of the department.
20. Performs other related duties as required or assigned.

Job Open Date:

8/7/2026

Job Close Date:

8/20/2026

At CCAC, we take pride in offering an exceptional benefits package designed to support our employees’ personal and professional well-being:

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
• Additional Advantages: Free employee parking to make your commute easier.

Job Slot:

0695, 0696

Clearances:

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.