Registration Rep -- REGISTRATION -- Preston Memorial Hospital

Charleston Area Medical Center; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mon Medical Center is seeking a registration representative to warmly welcome patients, accurately complete registrations, manage scheduling, and support front-end clinic operations. You will assist with insurance verification and financial processes while delivering an exceptional patient experience.

As the first point of contact, you will communicate with patients, families, and staff, handle questions, and help coordinate care tasks to ensure efficient clinic operations.

Qualifications

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Accurately obtains, verifies, and enters patient demographics, insurance, and financial information.
• Schedules, reschedules, and cancels appointments; may perform reminder calls.
• Verifies insurance eligibility and supports front-end financial processes, including co-pay collections.
• Answers multi-line phones and serves as clinic operator; coordinates with staff to support patient flow.

Skills

Organization

Time management

Communication

Customer service

Multitasking

Education

High School Diploma or GED

Job description

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

Scheduling & Coordination

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits

Patient Experience

• Provides courteous, respectful, and professional service to patients, families, and visitors
• Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity
• Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards

Communication & Collaboration

• Answers multi-line phones and functions as the clinic operator
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages
• Escalates issues and concerns to leadership in a timely and appropriate manner
• Works closely with the PASC and clinic leader to achieve registration related goals and initiatives
• Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning

Knowledge, Skills & Abilities

• Strong organizational and time management skills
• Attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Performs other duties as assigned to support clinic operations and patient care

Experience

Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Education

• High School Diploma or GED (Required)

Credentials

• Basic Life Support (BLS) certification must be obtained during probationary period

Salary

Negotiable

Work Schedule

Varies

Status

Per Diem

Location

Preston Memorial Hospital

WV:Kingwood:Preston Memorial Hospital

Talent Acquisition Specialist

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