Registration Representative -- ADDICTION SERVICES & PROGRAMS -- Preston Memorial Hospital

Charleston Area Medical Center; Kingwood (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Preston Memorial Hospital is seeking a Registration Representative for Addiction Services & Programs. You will greet patients, complete the full registration, and support daily clinic operations to ensure smooth patient flow and accurate billing.

Responsibilities include verifying demographics and insurance, scheduling appointments, handling phone calls, coordinating care tasks, and delivering courteous, professional service in a patient-centered environment at Preston Memorial Hospital.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Accurately obtains, verifies, and enters patient demographics, insurance, and financial information.
• Schedules, reschedules, and cancels appointments; may perform reminder calls.
• Verifies insurance eligibility and obtains authorizations when applicable.
• Provides courteous, respectful service to patients and families.
• Answers phones and supports clinic operations to improve patient flow.
• Coordinates care tasks including medical records routing and document handling.

Skills

Organizational skills

Attention to detail

Communication

Customer service

Multi-tasking

Education

High School Diploma or GED

Job description

Registration Representative -- ADDICTION SERVICES & PROGRAMS -- Preston Memorial Hospital(Job Id 79422)

Location: WV:Kingwood:Preston Memorial Hospital

Post Date: 9/2/2026

Category: Support Services

Employment Type: Employee

Description

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

Scheduling & Coordination

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed.
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.

Knowledge, Skills & Abilities

• Strong organizational and time management skills
• Attention to detail and accuracy

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

Scheduling & Coordination

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed.
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.

Patient Experience

• Provides courteous, respectful, and professional service to patients, families, and visitors.
• Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity.
• Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.

Communication & Collaboration

• Answers multi-line phones and functions as the clinic operator.
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages.
• Escalates issues and concerns to leadership in a timely and appropriate manner
• Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
• Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.

Knowledge, Skills & Abilities

• Excellent communication and customer service skills
• Ability to multi-task in a fast-paced environment

Knowledge, Skills & Abilities

• Performs other duties as assigned to support clinic operations and patient care.

Experience

• Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Education

• High School Diploma or GED (Required)

Credentials

• Basic Life SupportBasic Life Support (BLS) certification must be obtained during probationary period

Work Schedule

Days

Status

Full Time Regular 1.0

Location

Preston Memorial Hospital

Location of Job

WV:Kingwood:Preston Memorial Hospital