Registration Rep - MH Wound Care

Charleston Area Medical Center

Morgantown (WV)

Sur place

USD 32 000 - 48 000

Plein temps

Il y a 3 jours

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Résumé du poste

Mon Health Medical Park in Morgantown is seeking a Registration Representative to greet patients, collect accurate demographic and insurance data, and support clinic operations. You will serve as the first point of contact, coordinating scheduling and patient flow while ensuring high-quality service and efficient billing processes.

The role requires strong communication, multitasking ability, and a professional, empathetic demeanor.

Qualifications

High school diploma or GED required.
Proven customer service or front-desk experience preferred.
Must have strong communication and organizational skills.

Responsabilités

Accurately collect and enter patient demographics, insurance, and financial information.
Schedule, reschedule, and coordinate appointments; perform reminder calls as needed.
Answer multi-line phones and support front-end clinic operations to ensure smooth patient flow.
Communicate with clinical staff to support patient care and billing processes.
Assist with obtaining authorizations and verifying insurance eligibility.

Connaissances

Customer service

Phone handling

Organizational skills

Communication

Formation

High School Diploma or GED

Outils

EHR systems

MS Office

Description du poste

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

With a patient centered culture, the Registration Representative provides a positive experience for our patients and customers through performing the patient registration process. This role serves as the first encounter in providing an exceptional patient experience and is crucial to the accurate admission, billing and patient care process at Mon Health.

Responsibilities

Scheduling & Coordination

Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up
Schedules any needed return appointments
Prepares and processes any required packets or forms, providing explanation as needed
Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits

Patient Experience

Provides courteous, respectful, and professional service to patients, families, and visitors
Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity
Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards

Communication & Collaboration

Answers multi-line phones and functions as the clinic operator
Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages
Escalates issues and concerns to leadership in a timely and appropriate manner
Works closely with the PASC and clinic leader to achieve registration related goals and initiatives
Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning

Knowledge, Skills & Abilities

Strong organizational and time management skills
Attention to detail and accuracy
Excellent communication and customer service skills
Ability to multi-task in a fast-paced environment

Experience

Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Medium Work – Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. forces constantly. One (1) year experience in a healthcare office or hospital setting preferred. Previous customer service experience preferred; Experience with computers and handling multi-line telephones desirable.

Education