Registration Rep - Outpatient First Floor -- CAMPUS PHYS CLINIC - SPECIALISTS -- Davis Medical Cente

Charleston Area Medical Center

Elkins (WV)

Presencial

USD 17.000 - 22.000

Jornada completa

14 días+

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Descripción de la vacante

Charleston Area Medical Center is seeking a Registration Representative for the Outpatient First Floor at the Davis Medical Center in Elkins, WV. The role focuses on accurate patient registration, front-end operations, and delivering an excellent patient experience in a fast-paced ambulatory setting.

Responsibilities include handling patient information, scheduling, verifying insurance, and supporting financial processes while providing courteous, professional service and collaboration with

Formación

Strong organizational and time management skills.
Attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to multi-task in a fast-paced environment.

Responsabilidades

Accurately obtains, verifies, and enters patient demographics, insurance, and financial information.
Schedules, reschedules, and cancels appointments; may perform reminder calls.
Verifies insurance eligibility and obtains authorizations when applicable.
Supports front-end financial processes, including co-pay collections and deposits.
Provides courteous, respectful, and professional service to patients, families, and visitors.
Acts as the first impression of the clinic and demonstrates empathy and cultural sensitivity.

Conocimientos

Organizational skills

Time management

Attention to detail

Customer service

Multi-tasking

Educación

High School Diploma or GED

Descripción del empleo

Registration Rep - Outpatient First Floor — CAMPUS PHYS CLINIC – SPECIALISTS – Davis Medical Center (Job ID: 81455)

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record.
Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.
Schedules any needed return appointments.
Prepares and processes any required packets or forms, providing explanation as needed.
Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.
Provides courteous, respectful, and professional service to patients, families, and visitors.
Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity.
Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.
Answers multi-line phones and functions as the clinic operator.
Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages.
Escalates issues and concerns to leadership in a timely and appropriate manner.
Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.

Knowledge, Skills & Abilities

Strong organizational and time management skills.
Attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to multi-task in a fast-paced environment.
Performs other duties as assigned to support clinic operations and patient care.

Experience

Prior experience in customer service preferred.

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Education