Registration Rep- Part time - Days/Evenings - RST ED

Mayo Clinic; Rochester (MN); On-site; USD 37,000 - 52,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks a Registration Representative to perform accurate check-in and admissions for patients in the Emergency Department or hospital settings. You will support in-person, phone, and virtual registrations, collecting essential demographics and insurance data while ensuring safety and compliance.

The role requires patient-centered service, ability to navigate fast-paced environments, and adherence to quality standards and productivity targets within the work unit.

Responsibilities

• Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
• Handle in-person, phone, or virtual registrations and verify demographic and insurance information.
• Obtain patient signatures and provide required forms or letters; collect co-payments or shares of cost as applicable.
• Ensure patient safety with positive patient identification protocols and obtain necessary consents.
• Assist patients with self-registration and Medicaid or presumptive eligibility applications as needed.

Job description

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting.

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.