Registration | PRN

North Canyon Network of Care; Twin Falls (ID); On-site; USD 19,286 - 24,796; Full time

Job summary

North Canyon Network of Care is seeking a front desk receptionist to support patient access functions including registration and insurance verification. The role involves greeting patients, handling forms, and routing inquiries to the appropriate hospital departments and physician offices.

The candidate should multi-task effectively and maintain accuracy in a fast-paced environment. Ideal candidates will have High School diplomas with clerical experience, strong communication skills, and

Qualifications

• Excellent communication skills across oral and written forms.
• Experience with Computer/Electronic Health Records (EHR).
• High School diploma with clerical experience preferred.
• Strong public relations and customer service background.
• Ability to multi-task and maintain accuracy amid interruptions.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle registration and insurance verification as assigned in designated areas.
• Provide reception duties and route customers courteously and efficiently.
• Operate the switchboard in a courteous and professional manner.
• Assist patients with filling out forms and provide information about services.
• Serve as a liaison with hospital departments and physician offices to facilitate patient information.

Skills

Communication skills

Bilingual English/Spanish

Public relations / customer service

Education

High School diploma

Tools

Electronic Health Records (EHR) experience

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression


• Computer & Electronic Health Record experience


• High School graduate; 2 years of clerical experience preferred


• Outstanding public relations/customer service experience


• High level of personal presentation


• Ability to maintain accuracy with interruptions


• Ability to use sound judgement and cope with potentially stressful situations


• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).


• Ability and willingness to exhibit behaviors consistent with principles for service excellence.


• Medical Terminology preferred


• Bilingual English/Spanish preferred