Registration | PRN

North Canyon Medical Center; Twin Falls (ID); On-site; USD 30,000 - 42,000; Full time

Job summary

North Canyon Medical Center in Twin Falls, Idaho, seeks a friendly Registration Clerk responsible for patient access tasks including registration, insurance verification, and reception duties. You will route customers courteously, communicate with hospital departments, and verify patient information for visits.

The role requires excellent communication, experience with computers and Electronic Health Records, and a professional appearance.

Qualifications

• Excellent communication skills in speaking and writing.
• Experience with Computer and Electronic Health Records.
• High School graduate; 2 years clerical experience preferred.
• Outstanding public relations and customer service experience.
• Professional appearance and presentation.
• Ability to multitask and maintain accuracy during interruptions.
• Ability to exercise sound judgment in stressful situations.
• Commitment to service excellence and organizational values.

Responsibilities

• Register patients and verify insurance and other information in designated areas.
• Provide reception duties and route customers courteously and efficiently.
• Communicate with hospital departments and physician offices to facilitate patient information.
• Screen patients for new addresses, new visits, or updates and inform them of required documents.
• Operate switchboard in a courteous and professional manner.
• Assist patients with filling out forms and provide information about services.
• Serve as a point of contact with internal and external departments; multitask as needed.

Skills

Communication skills

Public relations

Customer service

Multitasking

Attention to detail

Professional demeanor

Stress management

Teamwork

Bilingual EN/ES

Education

High school diploma

Tools

Electronic Health Records

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred