Registration | PRN

North-Canyon-Medical-Center; Twin Falls (ID); On-site; USD 20,664 - 27,552; Full time

Job summary

North-Canyon-Medical-Center in Twin Falls, Idaho seeks a patient access receptionist to register patients, verify insurance, operate the switchboard, and coordinate with hospital departments to ensure smooth visits.

The role requires excellent communication, familiarity with computer systems and EHR, and a professional, courteous approach to multitasking in a busy environment.

Qualifications

• Excellent communication skills across oral and written forms.
• Computer and EHR experience.
• High School graduate; 2 years clerical experience preferred.
• Outstanding public relations and customer service experience.
• Professional presentation and ability to stay accurate with interruptions.
• Ability to work with stress and display good judgement.
• Bilingual English/Spanish preferred.

Responsibilities

• Register patients and verify insurance in designated areas.
• Operate switchboard in a courteous and professional manner.
• Assist patients with filling out forms and provide information on services.
• Coordinate with hospital departments and physician offices to relay patient information.
• Screen patients for new visits or updates and inform patients of required information.
• Multi-task and prioritize work to maintain smooth patient flow.

Skills

Communication

Customer service

Public relations

Multitasking

Professional presentation

Stress management

Sound judgement

Bilingual English/Spanish

Education

High School diploma

Tools

Electronic Health Record (EHR)

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred