Registration| Front Desk | Full-time

North-Canyon-Medical-Center; Gooding (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

North-Canyon-Medical-Center is seeking a receptionist to handle patient registration, insurance verification, and related access functions in designated areas. The role includes greeting patients, screening for updated information, and routing inquiries to the appropriate hospital departments and physician offices.

The ideal candidate will have strong communication skills, experience with electronic health records, a high school diploma, and a proven track record in customer service.

Qualifications

• Excellent communication skills across written and spoken channels.
• Experience with Computer & Electronic Health Records systems.
• High School graduate; clerical experience preferred.
• Outstanding public relations and customer service experience.
• Professional presentation and ability to stay accurate under interruptions.
• Ability to exercise sound judgement in potentially stressful situations.
• Commitment to service excellence and organizational values.
• Bilingual English/Spanish preferred.

Responsibilities

• Register patients and verify insurance in designated areas.
• Operate switchboard in a courteous, professional manner.
• Assist patients with forms and provide information on services.
• Coordinate with hospital departments and physician offices to obtain required patient information.
• Screen patients for new address or visit updates and inform them of needed documents.
• Provide excellent patient services as the primary point of contact across internal and external departments.
• Demonstrate ability to multi-task and prioritize tasks effectively.

Skills

Excellent communication

Public relations & customer service

Bilingual English/Spanish

Ability to multi-task

Professional presentation

Education

High School diploma

Tools

Electronic Health Record (EHR)

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred