Registration Coordinator

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 33,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to facilitate patient access and scheduling across physician offices and departments. This role ensures accurate data collection for scheduling, registration, benefit verification, and compliance.

The coordinator acts as a resource for the clinical team and patients, delivering information about products, services, and procedures, while maintaining quality service and a positive first impression.

Qualifications

• High School diploma or GED required.
• 0 years of relevant experience required; 0-2 years preferred.

Responsibilities

• Assist with access to OSUWMC physicians and services and coordinate scheduling, registration and insurance verification.
• Support the clinical team and patients by ensuring accurate demographic, insurance and appointment information.
• Coordinate and respond to patient and physician requests, directing questions to appropriate team members as needed.

Education

High School diploma or GED

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

The Ohio State University Medical Center is committed to improving access and service to customers. The Registration Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated patient access services as well as ensures proper data collection/support for scheduling, registration, benefit verification, and for compliance and statistical purposes.

The Registration Coordinator is an expert in product, process, or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical team and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.

Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical team, medical secretaries, and team within the product/service line to ensure customer and department team needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Minimum Required Qualifications

High School diploma or GED. 0 years of relevant experience required. 0-2 years of relevant experience preferred.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.