Registration Coordinator

The Ohio State University; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Ohio State University in Columbus seeks a Registration Coordinator within Ambulatory Services to be the first contact for patients, providers, and payers, delivering exceptional service while supporting patient access, scheduling, registration, insurance verification, revenue cycle operations, and coordinated care.

The role involves check-out coordination, triaging inquiries, and ensuring accurate, patient-centered care while liaising with patients, providers, and third-party payers to

Qualifications

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Responsibilities

• Register patients and verify insurance details.
• Determine patient liability and collect co-pays.
• Handle medical, dental, and specialty-service coding and billing.
• Process claims and manage appeals and cash handling.
• Coordinate referrals and maintain medical records.
• Triage inquiries and direct patients to appropriate care.

Education

High School diploma or GED

Job description

Job Title: Registration Coordinator

Department: Ambulatory Services | OSU Total Health and Wellness

The Registration Coordinator serves as the first point of contact for patients, providers, and payers and is responsible for delivering exceptional customer service while supporting patient access, scheduling, registration, insurance verification, revenue cycle operations, and coordinated care services. This position functions as an integral member of the care team by facilitating communication among patients, providers, clinical staff, referral partners, and insurance carriers to ensure accurate, efficient, and patient-centered care. The Registration Coordinator is responsible for scheduling appointments with patients, taking incoming patient and provider calls, coordinating the check-out process, and ensuring the accuracy of coordinated care. The position facilitates dissemination of information to the care team as appropriate and serves as a liaison between providers, patients, and third-party payers.

Responsibilities include patient registration, insurance verification, patient liability determination, collection of co-payments and outstanding balances, medical, dental, and specialty-service coding, billing and claims processing, appeals management, cash handling, treatment plan and payment arrangement development, maintenance of medical records, and coordination of referrals and specialty services. The coordinator exercises sound judgment when triaging patient inquiries and directing patients to the appropriate level of care or service.

Minimum Required Qualifications

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Additional Information

• Location: Outpatient Care East (0837)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.