REGISTRATION CLERK I

CRAWFORD MEMORIAL HOSPITAL; Robinson (IL); On-site; USD 25,141 - 31,423; Full time

Job summary

A health care facility is seeking a Registration Clerk to ensure efficient patient registration and provide exceptional customer service. The successful candidate will greet patients, complete required documents, and assist with inquiries while maintaining a smooth registration process. This full-time, entry-level role offers a competitive pay range of $18.25/hr - $22.81/hr.

Qualifications

• Minimum 2 years in an office/clerical setting.
• Strong data entry and typing skills.
• Ability to work independently, prioritize and complete tasks in a timely manner.

Responsibilities

• Greets patients, families, and visitors; handles calls professionally.
• Assists patients with directions and transportation.
• Completes required documents accurately and timely.
• Provides billing and patient rights information.

Skills

Customer service skills

Data entry skills

Communication skills

Organizational skills

Job description

Position Summary

The Registration Clerk is responsible for providing outstanding customer service while ensuring an efficient and smooth registration process to all patients, family, visitors and employees. This position accurately registers patients in a timely manner to satisfy patient needs and hospital regulatory requirements. Strives to always provide a courteous and caring first impression while gathering pertinent demographic and financial information.

Base Pay Range

$18.25/hr - $22.81/hr

Reports To: Admitting Supervisor

Direct Reports: None

General Duties, Tasks and Responsibilities

• Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
• Assists patients with directions, walks them to their destination and provides wheelchair transportation when needed.
• Announces pages in a clear and well-modulated voice; contacts personnel as required and keeps communication logs where necessary.
• Maintains provider and other related hospital personnel contact information which is used and posted for the ER and Night call lists.
• Maintains knowledge of PBX equipment and various alarms including familiarity with various hospital codes and appropriate points of contact for each code.
• Ensures accurate and timely completion of legally required documents (consent forms, MSP questionnaires, verifying identity, obtaining advance directive information, etc.) per department policies and procedures.
• Provides information to patient/representative about billing, complaint process, patient rights, visiting hours and hospital specific literature.
• Collects and processes patient deposits and co-payments as required.
• Keeps forms and supplies stocked as needed.
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
• Participates in performance improvement activities.
• Performs other duties as assigned.

Experience Requirements

• Minimum 2 years in office/clerical setting.

Computer Skills

• Strong data entry and typing skills.

Additional Skills

• Ability to work independently, prioritize and complete tasks in a timely manner.
• Excellent communication and customer service skills.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

Industries

Hospitals and Health Care