Patient Access Representative

Lifepoint Health®; Tampa (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Lifepoint Health is seeking a Patient Access Specialist I in Tampa to perform receptionist, registration, and clerical duties for patient admissions. You will interview patients for account information and verify insurance coverage to facilitate smooth admissions.

The role requires high school equivalency, critical thinking, and accurate data entry. Experience with billing, collections, and medical terminology is preferred, with strong organizational and time-management skills necessary for a

Qualifications

• High school diploma or equivalent required.
• 3 years of directly related experience may substitute the education.
• Billing or collection experience preferred.
• Computer experience required.
• Knowledge of medical terminology strongly preferred.
• Requires critical thinking and decisive judgment with minimal supervision.

Responsibilities

• Obtains and enters all demographic, billing, and clinical information in the registration system with accuracy.
• Distributes and explains forms and documents to patients or family, ensuring signatures for treatment.
• Meets with patient or caregiver before/after admission to exchange information and address questions.
• Communicates with admitting physician's office, nursing staff, and others to exchange information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as needed; handles co-pays and payments or refers to financial counselors.
• Researches patient visit history to ensure payer requirements are met and completes relevant documentation.
• Collects co-pays and other funds from patients based on established criteria.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Time management

Organizational skills

Medical terminology

Office equipment operation

Education

High school diploma or equivalent

Tools

Registration system

Job description

6445 Patient Access Specialist I

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Reports to: Assistant Director of Patient Registration

FLSA: Non-exempt

Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.

License: N/A

Certifications: N/A

Minimum Work Experience

Billing or collection experience preferred. Computer experience required.

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Knowledge of medical terminology strongly preferred.

Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.

Time management and organizational skills.

Essential Functions

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.

Non-Essential Functions

• Checks supplies and stocks supplies as needed.
• Serves as back-up for other functional areas.