Registration Clerk

Sutter Health; Sacramento (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Sutter Health seeks a Per Diem/Casual Patient Access Representative at a client location. You will greet patients, collect and verify information, and register and financially clear patients for services.

You will be a key face of Sutter Health, enhancing the patient experience while supporting MFSS goals and compliance across systems. Strong communication, data entry, and knowledge of medical terminology are preferred.

Qualifications

• Experience in hospital/clinic or similar settings preferred.
• Familiarity with patient access and financial counseling functions a plus.
• Strong data entry and documentation in multiple systems desired.

Responsibilities

• Greet patients and family members at the point of service.
• Obtain/verify information to register and financially clear patients.
• Register patients and ensure financial clearance before services.
• Provide customer service excellence and help drive a high-performing MFSS culture.

Skills

Customer service

Financial counseling

Data entry

Medical terminology

Education

HS Diploma

Associate degree or equivalent

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SAFH-Sutter Auburn Faith Hospital

Position Overview

Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Job Description

EDUCATION

Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma
• Associate's or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years Completion of regulatory/mandatory certifications and skills validation competencies preferred

SKILLS AND KNOWLEDGE

• General knowledge of patient access financial counseling functions in acute and non-acute settings preferred Working knowledge of medical terminology desired
• Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge Licensure
• Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and
• documenting data in the patient registration systems
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
• Strong data entry skills required
• Excellent verbal and written communication and active listening skills
• Interpersonal skills necessary in dealing with internal and external customers
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
• Accuracy and attentiveness to detail required
• Strong decision making and problem solving skills
• Must be able to set and organize own work priorities, and adapt to change
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Ability to meet or exceed targeted customer service, productivity and quality standards
• Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
• Computer proficiency skills required
• Requires the ability to work with and maintain confidential information

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days of the Week

Variable

Weekend Requirements

As Needed

Benefits

No

Unions

Yes

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.55 to $33.58 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.