Patient Access Representative

Sutter Health; Santa Rosa (NM); On-site; USD 43,000 - 53,000; Part time

Job summary

Sutter Health is seeking a Patient Access Specialist at SSRRH-Sutter Santa Rosa Reg Hospital. This role is the face-to-face contact for patients, handling registration and financial clearance for services, and guiding families through the process with knowledge of Sutter Health offerings.

You will greet patients, verify information, use multiple computer systems, and uphold confidentiality. A HS diploma and at least one year of relevant experience are required, along with strong communication

Qualifications

• HS diploma or GED is required.
• At least 1 year of relevant experience in hospital patient access.
• Knowledge of patient registration processes and financial clearance.

Responsibilities

• Greet patients and verify information to register and financially clear for service.
• Serve as front-line contact; explain Sutter Health services.
• Maintain and document data in patient registration systems.
• Work across multiple computer systems with accuracy.
• Adhere to EMTALA and consent laws.

Skills

Patient access knowledge

Insurance terminology

EMTALA knowledge

Time management

Verbal & written communication

Data entry accuracy

Multitasking

Confidential information handling

Computer literacy

Customer service focus

Education

HS Diploma or GED

Tools

Patient registration system

Accounting system

Telephone systems

Imaging & Scanning

Payer websites

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SSRRH-Sutter Santa Rosa Reg Hospital

Position Overview:

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter’s Health system and service offerings.

Job Description :

EDUCATION:

• HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.

• Working knowledge and understanding of insurance and medical terminology.

• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.

• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.

• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.

• Possess verbal and written communication and active listening skills.

• Accuracy and attentiveness to detail.

• Decision making and problem-solving skills.

• Must be able to work concurrently on a variety of tasks/projects in diverse environment.

• Ability to meet or exceed targeted customer service, productivity and quality standards.

• Computer proficiency skills.

• Requires the ability to work with and maintain confidential information.

Job Shift:

Varied

Schedule:

Per Diem/Casual

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $31.03 to $38.57 / hour

The posted pay range is based on the position’s primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.