Patient Access Representative

Sutter Health; Santa Rosa (CA); On-site; USD 43,000 - 53,000; Part time

Job summary

SSRRH-Sutter Santa Rosa Reg Hospital is seeking a Per Diem/Casual Patient Access Clerk to greet patients, collect information, register them, and financially clear services. You will be the face of the hospital at the point of service, ensuring smooth revenue cycle and patient satisfaction.

The role requires a high school diploma, about one year of relevant experience, and strong communication, data entry, and knowledge of insurance and medical terminology.

Qualifications

• HS Diploma or GED required.
• Minimum 1 year of relevant experience.
• Experience in patient access and financial counseling is preferred.

Responsibilities

• Register patients and obtain necessary financial clearance.
• Greet patients and verify information for registration.
• Serve as the customer service point of contact at the point of service.

Skills

Customer service

Insurance terms

EMTALA knowledge

Data entry

Communication skills

Attention to detail

Problem solving

Computer proficiency

Multi-tasking

Confidentiality

Education

High School Diploma or GED

Job description

Schedule

Per Diem/Casual

Organization

SSRRH-Sutter Santa Rosa Reg Hospital

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

No

Unions

Yes

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Equal Opportunity Statement

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range

Pay Range is $31.03 to $38.57 / hour

Pay Range Disclaimer

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.