Registration Associate – St. Peter's Hospital

Trinity Health Corp.; City of Albany (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

St. Peter's Health Partners is seeking a Patient Access Representative I at St. Peter's Hospital to warmly greet patients, collect demographic and insurance data, verify coverage, and assist with payments.

This role supports seamless care and strong interdepartmental collaboration in a fast-paced health setting. The position requires accurate data entry, excellent communication, and the ability to navigate multiple computer systems.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience, healthcare experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask in a fast-paced healthcare environment.
• Comfortable using multiple computer applications and learning new systems.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion
• Register patients for outpatient and inpatient services while ensuring all demographic and insurance information is accurate
• Verify insurance coverage, explain benefits, and secure required authorizations, referrals, and pre-certifications
• Collect patient payments and discuss financial responsibilities in a clear and respectful manner
• Collaborate with physicians' offices, clinical staff, and other departments to ensure seamless patient care
• Utilize multiple computer systems and applications to manage patient information, maintain records, and support workflow efficiency
• Research and analyze information to resolve registration and insurance issues quickly and accurately
• Contribute to process improvement initiatives that enhance the patient experience and operational effectiveness

Skills

Customer service

Communication

Multitasking

Healthcare environment

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Patient Access - St. Peter's Hospital

Representative I

Full-Time, Rotating Shift

Are you passionate about helping others and delivering exceptional customer service? Looking for an opportunity to start or grow your career in healthcare?

St. Peter's Health Partners is seeking a Patient Access Representative I to join our team at St. Peter's Hospital and play a vital role in creating a positive experience for our patients and their families.

As a Patient Access Representative, you'll often be the first point of contact for patients entering our healthcare system. Your ability to provide compassionate service, accurate information, and administrative support helps ensure patients receive the care they need while navigating the healthcare process with confidence.

• Greet and assist patients, families, and visitors with professionalism and compassion
• Register patients for outpatient and inpatient services while ensuring all demographic and insurance information is accurate
• Verify insurance coverage, explain benefits, and secure required authorizations, referrals, and pre-certifications
• Collect patient payments and discuss financial responsibilities in a clear and respectful manner
• Collaborate with physicians' offices, clinical staff, and other departments to ensure seamless patient care
• Utilize multiple computer systems and applications to manage patient information, maintain records, and support workflow efficiency
• Research and analyze information to resolve registration and insurance issues quickly and accurately
• Contribute to process improvement initiatives that enhance the patient experience and operational effectiveness

Requirements:

• High school diploma or equivalent
• At least 1 year of customer service experience, with Patient Access/clerical healthcare experience preferred
• Strong communication, problem-solving, and organizational skills
• Ability to multitask in a fast-paced healthcare environment
• Comfortable using multiple computer applications and learning new systems

Important Schedule Information:

• Must be able to commit to a 2 week training period, Monday through Friday 8am-4:30pm
• All schedules include a required weekend and holiday rotation.

Pay range: $17.25-$22.54

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.