Registration Associate – Samaritan Hospital - Full Time – Rotating Shift

St. Peter's Health Partners; City of Troy (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

St. Peter's Health Partners seeks a Representative I - Patient Access at Samaritan Hospital. This full-time, rotating shift role starts after a two-week training period, with M-F 8a-4:30p schedule during training and weekend rotation thereafter.

The position focuses on patient-focused service, including registration, insurance verification, and collecting payments while ensuring eligibility and compliance. Prior customer service experience is preferred, with HFMA/NAHAM certifications encouraged

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA within 1 year of hire.
• Medical terminology is preferred and knowledge of diagnostic & procedural coding.
• Insurance verification with the ability to explain benefits and secure authorizations.

Responsibilities

• Provides patient focused customer service.
• Performs outpatient and/or inpatient registration and insurance verification functions.
• Collects patient financial liability payments.
• Ensures patients meet financial requirements including Medicare medical necessity, payer pre-certifications and referrals.
• Provides general information to patients, families and physician offices.

Skills

Customer service

Education

HFMA CRCR or NAHAM CHAA within 1 year

Job description

Employment Type: Full time Shift: Rotating Shift Description:

Representative I - Patient Access Samaritan Hospital

Full Time - Rotating Shift

A two-week training period is required M - F 8a - 430p

Holiday and/or weekend rotation is required.

St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly

Representative I - Patient Access

Purpose

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Minimum Qualifications

High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have)

Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

Pay range: $17.25-$22.54

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.