Part Time Registration Associate - Samaritan Hospital

IHA; City of Troy (NY); On-site; USD 23,000 - 30,000; Part time

Job summary

Samaritan Hospital, part of St. Peter's Health Partners, is seeking a Registration Associate to welcome patients, register for services, verify insurance, and collect payments.

You will work in a fast-paced setting with rotating weekends/holidays, training during a 2-week period, and focus on delivering patient-centered experiences from arrival through registration and beyond.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• HFMA CRCR or NAHAM CHAA certification within one year of hire.

Responsibilities

• Welcome patients and families with professionalism and empathy.
• Register patients for outpatient and inpatient services accurately.
• Verify insurance coverage and obtain needed authorizations.
• Collect payments and explain benefits and financial responsibilities.
• Serve as a resource for patients, offices, and hospital departments.
• Use multiple systems to support patient access functions.
• Identify opportunities to improve patient experiences and processes.
• Ensure compliance with regulatory requirements and policies.

Skills

Customer service

Healthcare terminology

Communication

Education

High school diploma or equivalent

Tools

Insurance verification systems

Financial counseling workflows

Job description

Registration Associate - Samaritan Hospital

Employment Type

Part time

Shift

Rotating Shift

Description

Part Time - Weekend And Holiday Rotation Required

Availability for 2-Week Training Period Monday - Friday 8am-4:30pm Required

At St. Peter's Health Partners, our Patient Access team is often the very first connection patients have with our organization. We're looking for compassionate, customer-focused professionals who thrive on helping others and creating exceptional experiences during what can often be stressful times.

As a Registration Associate, you'll play a vital role in ensuring patients receive a seamless healthcare experience from the moment they arrive. You'll combine outstanding customer service skills with attention to detail as you assist patients with registration, insurance verification, financial counseling, and navigating the healthcare process.

Responsibilities

• Welcome patients and families with professionalism, empathy, and a service-first mindset
• Register patients efficiently and accurately for outpatient and inpatient services
• Verify insurance coverage and obtain necessary authorizations, referrals, and pre-certifications
• Collect patient financial responsibility payments and explain benefits and coverage in an easy-to-understand manner
• Serve as a trusted resource for patients, physician offices, and hospital departments
• Utilize multiple systems and technology platforms to support patient access functions
• Help improve patient experiences by identifying opportunities for process improvement and operational excellence
• Ensure compliance with regulatory requirements, payer guidelines, and organizational policies

Required

• High school diploma or equivalent
• One (1) year of customer service experience
• HFMA CRCR or NAHAM CHAA certification within one year of hire

Preferred

• Patient Access or healthcare registration experience
• Medical terminology knowledge
• Experience with insurance verification and authorizations
• Understanding of diagnostic and procedural coding
• Ability to explain insurance benefits and financial responsibilities

Pay range: $17.25-$22.54

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.