Registration Associate – St. Peter's Hospital - Full Time – Rotating Shift

St. Peter's Health Partners; City of Albany (NY); Sur place; USD 24 000 - 31 000; Plein temps

Résumé du poste

St. Peter's Health Partners seeks a Representative I - Patient Access to handle outpatient and inpatient registration, insurance verification and patient payments with a focus on service quality. This entry-level role supports department operations and ensures efficient patient flow.

The role requires a high school diploma, HFMA CRCR or NAHAM CHAA within 12 months of hire, and at least one year of customer service experience. Training period and rotating shifts are included.

Qualifications

• Minimum one year of customer service experience.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsabilités

• Register patients for outpatient and inpatient services and verify insurance.
• Collect patient financial liability payments and explain benefits.
• Provide general information to patients, families, and physician offices.
• Support department operations and generate/ distribute analytical reports.

Connaissances

Customer service

Formation

High school diploma or equivalent

Description du poste

Employment Type: Full time Shift: Rotating Shift Description:

A two-week training period is required M - F 8a - 430p

Holiday and/or weekend rotation is required.

St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly.

Representative I - Patient Access

Purpose

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Minimum Qualifications

High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have)

Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

Pay range: $17.25-$22.54

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.