Registrar - Team Lead

Lifepoint Health®; Winchester (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid Time Off

Employee Assistance Program

Tuition Reimbursement/Assistance

Advancement opportunities

Continuing education

Free Parking

Job summary

Centerpoint Health - Winchester Hospital, part of Lifepoint Health, seeks a Registrar - Team Lead to manage outpatient registrations and lead ER registration staff. You will verify demographics, collect payments, and ensure smooth patient intake processes.

The role emphasizes leadership in the ER, training new hires, and process improvements while maintaining a positive patient first impression.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Handle with Care certification within 30 days of orientation and maintained annually.
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Responsibilities

• Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distribute and explain forms, documents, and educational handouts to patients or family members.
• Meet with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provide explanation of process and addresses concerns and questions.
• Communicate with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verify insurance benefits and obtain precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up

Skills

Critical thinking

Decisive judgment

Minimal supervision

Stressful environment adaptability

Customer service

Education

High School Diploma or GED

Associate degree

Job description

Your Experience Matters

Fundamental To Providing Great Care Is Supporting And Rewarding Our Team. In Addition To Your Base Compensation, This Position Also Offers

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• Free Parking
• And much more...

Your Experience Matters

Centerpoint Health - Winchester Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registrar - Team Lead joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental To Providing Great Care Is Supporting And Rewarding Our Team. In Addition To Your Base Compensation, This Position Also Offers

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• Free Parking
• And much more...

What We're Looking For

The Registrar - Team Lead Collects patient demographic and insurance information for outpatient services. Collects insurance, co-pay, and deductibles at Point of Service. Quickly and efficiently expedites the registration process. Provides a positive first impression of the hospital to the public. This person will serve as the ER Team Lead Registrar, assisting ER registrars in the day-to-day functions of the ER, work daily reports, assist with new hire training, process improvements, and staffing. The person in this role will serve as the ER Registration Team Lead.

How You'll Contribute

• Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distribute and explain forms, documents, and educational handouts to patients or family members.
• Meet with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provide explanation of process and addresses concerns and questions.
• Communicate with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verify insurance benefits and obtain precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up

Qualifications & Requirements

• Education: High School Diploma or GED Preferred; Associate degree preferred.
• Certifications: Handle with Care certification required within 30 days of orientation and maintained annually.
• Critical thinking skills and decisive judgment
• Ability to work with minimal supervision
• Ability to work in a stressful environment and take appropriate action.

Schedule:

Full Time: Primarily Monday - Thursday 11:30 AM - 10:00 PM. Some On-Call is required.

EEOC Statement

Centerpoint Health - Winchester Hospital is an Equal Opportunity Employer. Centerpoint Health - Winchester Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.