Registrar Staff Assistant

Emerson College; Boston (MA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

Health plans

Dental plans

Generous time-off

403(b) retirement plan

Commuter offerings

Job summary

Emerson College in Boston is seeking a Registrar Staff Assistant to support daily Registrar’s Office operations. You will assist students, faculty, and staff, handling transcripts, diplomas, registrations, and major/minor updates.

The role emphasizes accuracy, confidentiality, and excellent customer service. The position is time-limited (up to 36 months) with a competitive hourly wage and comprehensive benefits, including health and retirement plans.

Qualifications

• Associate's Degree required.
• Bachelor's Degree preferred.
• 1-2 years of experience in higher education administration required.

Responsibilities

• Provide front-line support by answering phones and directing walk-ins.
• Respond to enrollment, degree verifications, and transfer reports via the main email inbox.
• Process transcript and diploma orders through Parchment.
• Assist with student registration, course withdrawals, and major/minor updates.
• Maintain confidentiality and FERPA compliance in handling student records.
• Complete special projects and administrative duties as assigned.

Skills

Microsoft Word/Google Docs

Excel/Google Sheets

Customer service

Education

Associate's Degree

Bachelor's Degree

Tools

Parchment transcripts

Student Information System (SIS)

Job description

Join our community and experience Emerson College! The Registrar Staff Assistant plays a vital role in supporting the daily operations of the Registrar’s Office, providing essential services to students, faculty, and staff. This position serves as a first point of contact for inquiries, assisting with phone calls and student walk-ins while ensuring seamless coordination between the Registrar’s Office and the Academic Advising Center. Responsibilities include processing transcript and diploma requests, managing enrollment and degree verification inquiries, and assisting with student registration and records maintenance. The Registrar Staff Assistant also supports various administrative tasks, including course withdrawals, major and minor updates, and special projects. Accuracy, efficiency, and a strong commitment to student service are essential to success in this role. This is a time-limited position that cannot extend past 36 months.

ESSENTIAL JOB DUTIES

• Provide front-line support by answering phones, assisting student walk-ins, and directing them to appropriate resources in the Registrar’s Office or Academic Advising Center.
• Assist the Registrar Services Coordinator with managing the main office email inbox as assigned, including responding to inquiries related to enrollment, degree verifications, and transfer college reports, as well as processing data entry for student Intent to Graduate submissions.
• Process transcript and diploma orders through Parchment, ensuring timely and accurate delivery.
• Manage the registration process for all contract courses, including directed studies, Performing Arts production projects and practica, and Thesis registration.
• Process verification requests from the National Student Clearinghouse that require manual research.
• Receive and process requests for supplemental classroom reservations.
• Facilitate course withdrawals by reviewing and processing student requests according to institutional policies.
• Assist the Advising Services Coordinator with student major and minor requests, guiding students through the major change approval process and updating our student information system.
• Maintain confidentiality and accuracy in handling student records in compliance with institutional and FERPA regulations.
• Complete special projects and administrative duties as assigned, which may include assistance with degree clearance, course schedule data entry, and administrative student registration for special programs.

QUALIFICATIONS

• Associate's Degree required.
• Bachelor's Degree preferred.
• 1-2 years of experience in higher education administration required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be computer literate with proficiency and working knowledge of Microsoft Word/Google Docs and Excel/Google Sheets.
• Experience working with a student information system or similar database system.
• Experience working with students directly in a customer service capacity.

PHYSICAL ABILITIES

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This position is generally sedentary in nature; movement throughout the area is required from time to time.
• The ability to have continuous oral and written communication with prospective students and families, co-workers, and supervisors is essential.
• Repetitive movements, occasional lifting of up to 10 pounds, reaching, lifting, stooping, and the ability to read a computer screen and read fine print will be expected.

WORK ENVIRONMENT

Usual office conditions Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

Compensation for this position is between $25.00 to $30.00 hourly, commensurate with experience. Grade of Position: 23-06NE Employment Category: Casual (Fixed Term) .. Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies.

• Benefits include outstanding health plans with limited out-of-pocket expenses.
• Dental plans.
• Generous time-off programs.
• A 403(b) retirement benefit with a 9% employer contribution once eligible.
• Additional benefits, such as life and disability coverage as well as commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us

Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers. The college enrolls over 5,800 graduate and undergraduate students from more than 70 countries and all 50 states. Emerson College has campuses in Los Angeles and the Netherlands. At Emerson College, we seek individuals who bring innovation, creativity, and impact to our campuses to increase our depth, breadth, and diversity in our educational offerings. Emerson’s commitment to inclusive excellence is supported by a range of resources.

Commitment to Inclusion Emerson College believes the pathway to achieving inclusive excellence is fostering a campus climate where everyone can thrive. As a community of scholars and storytellers, we continually strive to cultivate a community that draws upon the widest possible pool of talent, characterized by the intentional inclusion of individuals from varied backgrounds, perspectives, beliefs, and values.

Annual Clery Report

In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Emerson College has designated the Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator to respond to inquiries regarding the College's Policy Against Discrimination, Harassment & Sexual Violence. The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator is located in the Ansin Building, 180 Tremont Street, Boston, MA 02111, Suite 409, and may be reached by calling [phone] or by emailing [e-mail].