Registrar Services Specialist I

Texas A; Laredo (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

Texas A&M International University is seeking a Registrar Services Specialist I in Laredo, TX. The role provides administrative support, updates student records, and implements customer service initiatives within the University Registrar Office.

Key duties include data entry, responding to inquiries, and supporting degree program updates. Evening/weekend work may be required, with on-campus, face-to-face interactions.

Qualifications

• Bachelor's degree from an accredited institution of higher education.
• One year of experience in student services, retention, advising or related area.

Responsibilities

• Update student records and enter grade changes.
• Address student inquiries and resolve issues about accounts.
• Assist with training sessions and onboarding of staff.
• Support administration of financial processes related to student services.

Skills

Communication skills

Professional interaction

Time management

Confidentiality

Education

Bachelor's degree

Tools

Word processing

Spreadsheets

Database applications

Job description

Registrar Services Specialist I

Job Title

Registrar Services Specialist I

Agency

Texas A&M International University

Department

University Registrar

Proposed Minimum Salary

$17.54 hourly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Registrar Services Specialist I provides administrative and operational support to include updating student records, implementing customer service initiatives, conducting training sessions, entering grade changes, and updating degree programs.

Essential Duties and Responsibilities

• Reviews documents and forms for completeness and tracks files for follow up and distributes for review.
• Research and resolve complex issues and responds to inquiries.Inputs data and updates electronic databases.
• Assists with the administration of financial processes.
• Advises, investigates, problem-solves and resolve questions and issues about student accounts.
• May coordinate and perform training.
• Performs other duties as assigned.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

• Supports the operations of records management while complying with federal, state, and university management retention policies.
• Supports the operations of records management by providing full cycle records management services for the University's inactive records including timely disposal services for confidential and sensitive records while complying with state, federal, and university management retention policies.
• Receives and evaluates transcripts and credit by examination results of existing students; enters transfer work into student records transfer credit system while maintaining general transfer equivalencies; responds to inquiries from other campus officials, students, and other institutions concerning transfer credit.
• Provides advising and examines academic records of students to determine progress towards degree and eligibility for graduation.
• Disseminates information to students to include program admission criteria, course registration options, degree completion, and when needed, refers students to appropriate university offices for assistance.
• Teaches students regarding program monitoring and planning based on catalog requirements.
• Assists with graduation activities and final checkouts.
• Assists with the general functions and activities of the Office of the University Registrar.
• Participates in professional development opportunities to enhance advising knowledge and record management skills.

Minimum Requirements

• Education - Bachelor's degree from an accredited institution of higher education.
• Experience - One year of experience in student services, retention, advising or other related area.

Knowledge and Abilities

Knowledge of:

• Word processing, spreadsheet, and database programs.
• General office practices and procedures.

Ability to:

• Communicate effectively, orally and in writing.
• Interact effectively and professionally with the general public and the students served.
• Plan, organize, and perform tasks accurately and independently.
• Strong time-management skills.
• Maintain confidentiality and abide by federal, state, system, and institutional rules and regulations.

Licensing / Professional Certification

None.

Physical Requirements

General office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

• This position does not supervise other employees.

Other Requirements

• Evening and weekend work may be required.
• Position requires on campus, face-to-face interactions.
• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary

$17.54/hourly

Equal Opportunity/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.