Registrar Office Admin & Records Associate

University of Texas; Utah; On-site; USD 41,000 - 51,000; Full time

Job summary

The University of Texas at Austin’s Office of the Registrar seeks an Administrative Associate to provide administrative and customer support for registrar operations, helping with academic records, registration, transcripts, and related services.

This role serves students, faculty, staff, parents, alumni, and external stakeholders while upholding policies and deadlines, maintaining data accuracy, and collaborating across functional areas. On‑site at UT Main Campus.

Qualifications

• Bachelor’s degree with one year of administrative experience, or a high school diploma/GED and five years of administrative experience.
• Demonstrated adaptability and experience working in a team setting, with strong attention to detail and motivation in the work environment.
• Effective written, oral, and interpersonal communication skills, with the ability to display tact, professionalism, and provide excellent customer service while working cooperatively in an office environment.
• Ability to work with general supervision, manage time effectively, and respond to requests for service and assistance in a timely manner.
• Demonstrated ability to exercise sound judgment within established guidelines, show persistence in resolving routine issues, and take initiative within assigned responsibilities while working both independently and in cooperation with others.
• Demonstrated competency in Microsoft Office Suite and Adobe Acrobat.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Provide administrative and customer support for Office of the Registrar core operations, which may include academic records, registration, residency, transcripts, Veterans benefit certification, course scheduling, room scheduling, final exam scheduling, degree audit, athletic eligibility certification, catalog publication, course inventory administration, digital badging, enrollment reporting, or related Registrar core functions.
• Respond to routine inquiries from students, parents, faculty, staff, and the public, researching issues and escalating more complex matters as appropriate.
• Troubleshoot customer inquiries, issues, and complaints (including follow‑up contact as needed).
• Process academic and administrative transactions accurately and in accordance with University and registrar policies, procedures, and deadlines.
• Enter, review, and maintain student and academic data in university systems, ensuring accuracy, confidentiality, and data integrity.
• Support assigned work processes by maintaining documentation, assisting with updates to process materials, and participating in training efforts.
• Assist with document management, record maintenance, and preparation of correspondence and reports.
• Support office workflows by tracking requests, meeting deadlines, and managing multiple tasks in a fast‑paced environment.
• Collaborate with colleagues across the Office of the Registrar and campus partners to support service delivery and operational needs.
• Participate in and support team and campus‑related projects.
• Actively participate in meetings, trainings, and presentations.
• Follow established procedures and contribute to a team‑oriented, service‑focused work environment.
• Coordinate the exchange of information with campus community consistent with federal and State law and educational policy.
• Other duties as assigned.

Skills

Effective written communication

Interpersonal communication

Team adaptability

Time management

Customer service

Education

Bachelor’s degree with 1 year admin experience or 5 years admin experience with high school diploma

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

The University of Texas at Austin’s Office of the Registrar seeks an Administrative Associate to provide administrative and customer support for registrar operations, helping with academic records, registration, transcripts, and related services.

This role serves students, faculty, staff, parents, alumni, and external stakeholders while upholding policies and deadlines, maintaining data accuracy, and collaborating across functional areas. On‑site at UT Main Campus.