Registrar II - Anderson

Mayfield Brain & Spine; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Mayfield Brain & Spine is seeking a detail‑oriented Insurance Verification/Patient Registration Clerk. The role supports front desk operations, verifies coverage, collects payments, and ensures accurate data entry for daily encounters.

The ideal candidate will have strong customer service skills, the ability to handle multiple tasks, and experience with insurance verification. Join a patient‑focused clinic that values accuracy and empathy.

Qualifications

• High School diploma or GED required.
• Minimum 2 years experience preferred.
• Minimum 1 year experience in Insurance Verification preferred.

Responsibilities

• Greet patients courteously upon arrival.
• Collect co-payments and balances due at registration.
• Verify eligibility and benefits via Clearwave and managed care referrals.
• Enter daily charges and receipts accurately; maintain cash box.
• Support office encounters with accurate registration information.

Skills

Customer service

Multitasking

Problem solving

Empathy

Communication

Composure under pressure

Diplomacy

Team player

Computer proficiency

Insurance knowledge

Independent worker

Education

High School diploma

Job description

• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Education/Experience

• High School graduate or GED
• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Skills

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.