Registrar II

Mayfield Clinic, Inc.; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Mayfield Clinic, Inc. is seeking a patient services specialist to join our front desk team. You will greet patients, collect registrations, and coordinate insurance verification using Clearwave to confirm eligibility and benefits.

The role requires strong customer service, clear communication, and the ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and confidentiality in handling payments and patient information.

Qualifications

• Demonstrates excellent customer service.
• Ability to manage and prioritize multiple tasks in fast paced environment.
• Strong problem solving, problem prevention and decision making skills.
• Ability to convey empathy.
• Excellent oral and written communication skills.

Responsibilities

• Greet patients with courtesy and respect upon arrival.
• Assist at the Kiosk gathering registration information accurately.
• Verify eligibility and benefits via Clearwave; check managed care referral information.
• Collect co-payments and balances at registration.
• Account for new and in-progress visits daily.
• Enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.

Skills

Customer service

Multitasking

Problem solving

Empathy

Communication

Stress management

Diplomacy

Team player

Computer proficiency

Insurance knowledge

Self management

Tools

Clearwave

Job description

Career Opportunities with Mayfield Clinic

Current job opportunities are posted here as they become available.

• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Skills:

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.