Registrar II

Mayfield Brain & Spine; Miamisburg (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Mayfield Brain & Spine seeks an Insurance Verification Clerk to support patient registration and billing processes. You will verify eligibility, collect co-pays, and ensure accurate data entry at the front desk and kiosk.

The role emphasizes empathy, clear communication, and the ability to handle multiple tasks in a fast-paced clinic environment, working with minimal supervision as needed.

Qualifications

• High School graduate or GED.
• Minimum of 2 years experience (Preferred).
• Minimum 1 year experience in Insurance Verification (Preferred).

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.

Skills

Customer service

Multitasking

Problem solving

Empathy

Oral communication

Written communication

Stress management

Decision making

Teamwork

Computer proficiency

Insurance carrier requirements

Minimal supervision

Education

High School diploma or GED

Tools

Clearwave

Job description

• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Education/Experience

• High School graduate or GED
• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Skills

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.