Registrar II - Kentucky

Mayfield Clinic, Inc.; Crestview Hills (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Mayfield Clinic in Crestview Hills, KY seeks an experienced front desk and insurance verification professional to support patient intake and billing processes.

The role requires exceptional customer service, multitasking, and accurate data entry, with responsibilities including greeting patients, verifying benefits, collecting co-pays, posting charges, and maintaining accurate records.

Qualifications

• Demonstrates excellent customer service.
• Ability to manage and prioritize multiple tasks in fast paced environment.
• Strong problem solving, problem prevention and decision making skills.
• Ability to convey empathy.
• Excellent oral and written communication skills.
• Ability to maintain composure and restore calm in a stressful situation.
• Uses good judgment and diplomacy when dealing with others.
• Desire and ability to work in a team environment.
• Computer proficient with ability to learn multiple software applications.
• Familiar with insurance carrier requirements.
• Ability to work with minimal supervision.

Responsibilities

• Greet patients warmly and with courtesy upon arrival at the office.
• Verify eligibility and benefits via insurance systems as indicated.
• Collect co-payments and other balances due at registration.
• Enter and post daily charges, receipts, and adjustments; handle deposits.
• Maintain accurate records of new and in-progress visits on a daily basis.
• Provide timely assistance at the kiosk and support registration processes.

Skills

Customer service

Multitasking

Problem solving

Empathy

Communication

Calm under pressure

Diplomacy

Teamwork

Computer skills

Insurance knowledge

Independence

Job description

Career Opportunities with Mayfield Clinic

Current job opportunities are posted here as they become available.

• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

Skills:

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.