Registered Client Service Associate

Morgan Stanley; Hartford (CT); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Registered Client Service Associate to provide exceptional client support in a dynamic environment. This role involves building trusted relationships with clients, assisting them with their everyday needs, and supporting Financial Advisors in executing transactions. The ideal candidate will possess strong interpersonal skills, a detail-oriented mindset, and proficiency in Microsoft Office. Join a forward-thinking firm where you can make a significant impact and grow your career in wealth management. If you are motivated, goal-oriented, and ready to contribute to a collaborative team, this opportunity is perfect for you.

Qualifications

• High School Diploma required; Series 7 and 66 or 63 and 65 licenses needed.
• 2+ years of industry experience preferred.

Responsibilities

• Support FAs/PWAs in enhancing client relationships and executing transactions.
• Provide administrative support including scheduling and managing communications.
• Educate clients on digital tools and maintain client account documentation.

Skills

Interpersonal Skills

Client Service Skills

Detail-oriented

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Knowledge of Financial Services Products

Organizational Skills

Adaptability

Team Collaboration

Education

High School Diploma/Equivalency

Active Series 7

Series 66 or Series 63 and Series 65

Tools

Microsoft Office Suite

Job description

Job Description - Registered Client Service Associate (3263518)

Job Number:

3263518

Posting Date

Primary Location

Americas-United States of America-Connecticut-Hartford

Job

Wealth Management

Employment Type: Full Time

Job Level: Non-Exempt

POSITION SUMMARY:

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
• Entering profile information or pre-filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
• Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance)
• Assisting FAs/PWAs/teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• High School Diploma/Equivalency
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail-oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal-oriented, self-motivated and results-driven

Reports To:

• Business Service Officer

EOE committed to diversifying its workforce.

M/F/D/V