Registered Client Service Associate

Morgan Stanley; Boardman (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Registered Client Service Associate, where you will play a pivotal role in providing exceptional service to clients. In this dynamic position, you will support Financial Advisors in nurturing client relationships, executing transactions, and managing account information. Your strong interpersonal skills and detail-oriented approach will help you thrive in a fast-paced environment while collaborating with a dedicated team. This role offers the opportunity to grow within a prestigious firm that values diversity and inclusion, ensuring you are part of a culture that encourages professional development and individual contributions. If you are driven by results and committed to client satisfaction, this is the perfect opportunity for you to shine.

Qualifications

• High School Diploma required; College degree preferred.
• Active Series 7 and Series 66 or Series 63 and Series 65 licenses required.

Responsibilities

• Provide exceptional client service and support to Financial Advisors.
• Execute transactions and manage client account information.
• Assist in onboarding clients and educating them on digital tools.

Skills

Interpersonal Skills

Client Service Skills

Detail Oriented

Time Management

Organizational Skills

Ability to Multitask

Goal Oriented

Adaptability

Education

High School Diploma

College Degree

Active Series 7 License

Active Series 66 or Series 63 and Series 65 Licenses

Tools

Microsoft Office Suite

Zoom

Job description

Registered Client Service Associate page is loaded

Registered Client Service Associate

Apply locations 3635 Boardman Canfield Rd. time type Full time posted on Posted 11 Days Ago job requisition id 3258731

POSITION SUMMARY:

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

• Provide service coverage for a FA/PWA/team including:
• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
• Assist FAs / PWAs/ teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e. g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self-motivated and results driven

Reports To:

• Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).