Registered Client Service Associate - Hanover, NH

Raymond James Financial, Inc.; Hanover (NH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established financial services firm is seeking a dynamic Registered Client Service Associate to join their team in Hanover, NH. This role is pivotal in providing high-quality administrative support to Financial Advisors and clients. The ideal candidate will possess exceptional communication skills and the ability to manage multiple tasks in a fast-paced environment. With a commitment to client service and a focus on professional growth, this position offers a unique opportunity to contribute to a thriving organization that values integrity and excellence in the financial industry. Join a team that prioritizes your development and fosters a collaborative work culture.

Benefits

Development opportunities

Networking groups

Diversity and inclusion initiatives

Qualifications

• High School Diploma or equivalent required with 1+ years in securities industry.
• Strong communication skills and ability to manage multiple tasks.

Responsibilities

• Serve as first point of contact for client inquiries and support.
• Onboard new clients and manage account information.
• Prepare financial reports and assist Financial Advisors.

Skills

Effective communication

Client Relationship Management (CRM) software

Excel

Organizational skills

Problem-solving

Customer service

Financial markets knowledge

General office practices

Education

High School Diploma or equivalent

Tools

Client Relationship Management (CRM) software

Job description

Registered Client Service Associate - Hanover, NH

Registered Client Service Associate - Hanover, NH

Apply locations Hanover, New Hampshire - United States time type Full time posted on Posted 3 Days Ago job requisition id R-0003231

Job Description

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

Responsibilities:

1. Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
2. Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
3. Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.
4. Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
5. Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
6. Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
7. Reviews, assesses and responds to all corporate action items and client account alerts.
8. Prepares financial reports, spreadsheets and other materials for client meetings.
9. Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
10. Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
11. Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
12. Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
13. Performs other duties and responsibilities as assigned.

Skills:

1. Company’s working structure, policies, mission, and strategies.
2. Managed account platforms.
3. General office practices, procedures, and methods.
4. Investment concepts, practices and procedures used in the securities industry.
5. Financial markets, products and industry regulations.
6. Trading terminology.
7. Client Relationship Management (CRM) software, or similar contact management software.
8. Goal planning software.
9. Excel, including developing spreadsheets as needed and for ongoing reporting.
10. Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
11. Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
12. Analyze and research account information.
13. Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
14. Identify time sensitive items and assess competing priorities.
15. Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
16. Handle stressful situations and provide a high level of customer service in a calm and professional manner.
17. Analyze problems and establish solutions in a fast paced environment.
18. Use mathematics sufficient to process account and transaction information.
19. Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
20. Work both independently and as part of a cohesive team.
21. Provide a high level of customer service.

Education/Previous Experience

High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred. OR An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cannot be applied.
Series 7 required.
Series 63, 65 and/or 66 as required by state.

Education

High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 63_AG - Agent - Financial Industry Regulatory Authority (FINRA), Series 7_GS - Gen Sec Rep - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

1. Grow professionally and inspire others to do the same
2. Work with and through others to achieve desired outcomes
3. Make prompt, pragmatic choices and act with the client in mind
4. Take ownership and hold themselves and others accountable for delivering results that matter
5. Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

About Raymond James

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Join our Talent Network

Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch.

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive.

As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow.

Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.