Branch Service Manager/Registered Client Associate

RBC Capital Markets, LLC; Glastonbury (CT); On-site; USD 50,000 - 83,000; Full time

Job summary

Join a dynamic team as a Branch Service Manager/Registered Client Associate, where you will support financial advisors and clients through exceptional service and operational excellence. In this role, you will manage account inquiries, ensure compliance, and foster a collaborative environment. With a focus on client satisfaction and team culture, you'll have the opportunity to grow your career through ongoing training and development. This role offers a competitive salary and a comprehensive rewards program, making it an exciting opportunity for those looking to make a meaningful impact in the financial services industry.

Benefits

Comprehensive Total Rewards Program

Flexible Work Options

Career Advancement Opportunities

Leadership Support

Qualifications

• Bachelor's degree or relevant experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Build and maintain professional relationships with clients.
• Manage fund and securities transfers and account documentation.

Skills

Customer Knowledge

Customer Service

Customer Service Management

Group Problem Solving

Identifying Sales Opportunities

Interpersonal Relationship Management

Oral Communications

Perseverance and Follow-Through

Product Services

Sales Activities

Education

Bachelor's Degree

Relevant Experience

Job description

Job Summary

Job Description

What is the opportunity?

Join RBC Wealth Management as a Branch Service Manager/Registered Client Associate, where you will embody our core values and foster an inclusive culture. Your role involves serving financial advisors and clients by utilizing your administrative and operational skills to support business growth and client satisfaction. You will ensure compliance, resolve issues, onboard new accounts, and maintain records in a fast-paced, collaborative environment. Additionally, you will promote a positive work environment to strengthen team culture.

We support your career growth through ongoing training and development resources.

What will you do?

• Build and maintain professional relationships with clients by assisting them and answering account questions.
• Handle account inquiries and customer needs proactively, escalating to financial advisors when necessary.
• Maintain compliance by managing account documentation and communicating requirements to clients.
• Manage fund and securities transfers, complete trades, and process checks, wires, and ACHs promptly.
• Oversee branch staff and operations, including onboarding, training, motivating, and resolving staff issues, escalating as needed.
• Communicate policy and procedural changes effectively to staff.
• Maintain confidentiality in accordance with RBC's Code of Conduct.

What do you need to succeed?

Must-have

• Bachelor's degree or relevant experience
• Strong communication, organizational, and client service skills
• Attention to detail and a focus on efficiency improvements for advisors
• Series 7 and 66 licenses or willingness to obtain within 12 months
• Ability to adapt to changing business and technology environments

Nice-to-have

• Current FINRA registrations
• Experience in financial services

What's in it for you?

We offer a comprehensive Total Rewards Program, including bonuses, benefits, competitive pay, commissions, and stock options. You will receive leadership support, opportunities to make a meaningful impact, and work within a dynamic, collaborative team. Flexible work options and career advancement opportunities are available.

The salary range is $50,000-$83,000, with potential for additional earnings through RBC's discretionary variable compensation program, depending on business performance and individual goals.

Our compensation philosophy emphasizes attracting, engaging, and retaining top talent to foster a high-performance culture, achieve strategic goals, and generate shareholder value.

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

Additional Job Details

Address:

200 GLASTONBURY BOULEVARD, GLASTONBURY

City:

Glastonbury

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-07

Application Deadline:

2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we value diversity and an inclusive workplace that supports all employees to perform at their best, collaborate effectively, innovate, and grow professionally. We are committed to fostering a respectful environment that promotes belonging and opportunity for everyone.

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