Registered Client Service Associate

711 MS Smith Barney, LLC; Meriden (CT); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Registered Client Service Associate to provide exceptional service while supporting Financial Advisors. This role emphasizes building trusted client relationships and assisting with various financial inquiries. You will engage with clients, manage accounts, and ensure a smooth onboarding process. The ideal candidate will possess strong organizational and interpersonal skills, along with a solid understanding of financial products. Join a dynamic team committed to excellence and client satisfaction, where your contributions will make a significant impact on client experiences.

Qualifications

• High School Diploma required; college degree preferred.
• Active Series 7, 66, or 63 licenses required.

Responsibilities

• Support Financial Advisors in enhancing client relationships.
• Manage inbound/outbound calls regarding service requests.
• Onboard and maintain client accounts.

Skills

Client Relationship Management

Financial Product Knowledge

Microsoft Office Skills

Organizational Skills

Interpersonal Skills

Time Management

Education

High School Diploma

College Degree

Job description

Registered Client Service Associate page is loaded

Registered Client Service Associate

Apply locations: Shrewsbury, New Jersey, United States of America
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition ID: JR009451

Position Summary

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisors (FAs)/Private Wealth Advisors (PWAs)/teams daily. They build trusted relationships through regular interactions, leading with a client-first mindset, and assisting clients with their needs.

Duties and Responsibilities

Client Support

• Support FAs/PWAs/teams in cultivating and enhancing client relationships.
• Execute money movement transactions at the request of clients or FAs/PWAs/teams.
• Answer non-investment related questions about client accounts, relay stock positions, and provide account balances.
• Enter profile information or pre-fill account documentation as directed.
• Educate or enroll clients in digital tools like MSOnline, eSign, eAuthorization.
• Onboard and maintain client accounts, collecting necessary information and documentation.
• Provide clients with account details such as investment objectives and risk tolerance.
• Accept or enter unsolicited and solicited orders as directed.
• Support marketing strategies, e.g., website maintenance.
• Assist in delivering the business plan and client service model.
• Stay current on policies, procedures, and platforms.
• Participate in training, initiatives, and special projects.

Administrative Support

• Handle inbound/outbound calls regarding service requests.
• Manage calendars and coordinate meetings, including logistics and materials.
• Maintain travel itineraries, prepare expense reports, and handle reimbursements.
• Assist with office functions like copying, filing, and scanning.
• Prepare and submit expense reports as directed.

Education, Experience, Knowledge, and Skills

Education and/or Experience

• High School Diploma or equivalent; college degree preferred.
• Active Series 7 (GS), Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Two+ years industry experience preferred.

Knowledge/Skills

• Knowledge of financial products: equities, bonds, options, mutual funds, annuities, insurance, managed accounts.
• Detail-oriented with strong organizational skills.
• Advanced Microsoft Office skills.
• Excellent writing, interpersonal, and client service skills.
• Strong time management and ability to prioritize.
• Team player capable of collaboration.
• Ability to work in a fast-paced, evolving environment.
• Adaptable, multitasks effectively, goal-oriented, self-motivated, results-driven.

Reports To

• Business Service Officer

What You Can Expect from Morgan Stanley

We are committed to excellence, diversity, and inclusion, offering attractive benefits and opportunities for growth. Our values guide us to prioritize clients, integrity, innovation, and community support.

We aim to build a diverse workforce reflecting our standards of integrity and excellence, attracting top talent from all backgrounds.

Our policy ensures equal employment opportunity without discrimination or harassment based on protected characteristics.

About Us

At Morgan Stanley, we advise, originate, trade, manage, and distribute capital with a focus on excellence, sustainability, and community impact. We strive for transformative thinking, innovative strategies, and solutions that benefit society.