Regional Workplace Experience Leader

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Jones Lang LaSalle Incorporated in the San Francisco region seeks a Regional Workplace Experience Manager to lead regional teams of Community Managers, Ambassadors, and Experience staff, ensuring delivery of JLL’s workplace experience standards across sites.

You will own programming strategy, partner with facilities, real estate, security, and vendor partners, coach a multi-site team, manage budgets, and elevate employee engagement through events and space activations.

Qualifications

• 7+ years in workplace experience, hospitality, or community management.
• 3+ years in people leadership roles.
• Experience across multiple locations and cross-functional partners.
• This position does not provide visa sponsorship; US work authorization required.

Responsibilities

• Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of JLL’s experience standards across all sites in the region.
• Build and maintain relationships with Client regional real estate and people stakeholders.
• Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars and events.
• Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence.
• Manage regional budget and resource deployment with the Global Workplace Experience Lead.
• Support hiring, onboarding, and training of new team members in the region.
• Partner with Senior and Regional Facilities Managers to align programming with facilities projects and business priorities.
• Develop and evolve regional programming strategies to uplift employee experience and engagement.
• Use feedback, data, and site observations to evaluate program effectiveness and recommend enhancements.
• Coordinate with Facilities, Security, vendors, and building management to ensure programs are operationally executable.
• Adapt programming by site based on office population, culture, and priorities while maintaining consistency with the overall strategy.

Skills

Workplace experience

Hospitality

People leadership

Cross-functional partnering

Event programming

Stakeholder management

Multi-site teams

Budget management

Program strategy

Education

Bachelor’s degree

Tools

Experience management platforms

Reporting tools

Job description

Jones Lang LaSalle Incorporated in the San Francisco region seeks a Regional Workplace Experience Manager to lead regional teams of Community Managers, Ambassadors, and Experience staff, ensuring delivery of JLL’s workplace experience standards across sites.

You will own programming strategy, partner with facilities, real estate, security, and vendor partners, coach a multi-site team, manage budgets, and elevate employee engagement through events and space activations.